The Keeping Blog

Tips on delighting your customers and delivering exceptional customer service.

9 Best Simple Ticketing Systems According to Reddit [Roundup]

Tools

9 Best Simple Ticketing Systems According to Reddit in 2025 [Roundup]

The Ultimate Guide to Setting Up a Gmail Shared Inbox in 2025

Gmail

The Ultimate Guide to Setting Up a Gmail Shared Inbox in 2025

Supercharge Gmail for Customer Support with Gemini AI

Gmail

How to Supercharge Gmail for Customer Support with Gemini AI

How to Use Google Groups for Customer Support

Gmail

How to Use Google Groups for Customer Support (2025 Setup Guide)

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All
Customer Interaction
Customer Service Glossary
Customer Success
Gmail
Performance
Product Updates
Tools
Workplace

Google Collaborative Inbox

Tools

Google Groups vs. Collaborative Inbox: The Definitive Guide

14 Small Business Organization Tools (for 2022)

Tools

17 Small Business Organization Tools For Overwhelmed Owners (According to Reddit)

40 Customer Service Tools You've Never Heard Of (But Should Be Using)

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40 Customer Service Tools You’ve Never Heard Of (But Should Be Using in Your Business)

Internal Communication Tools

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8 Best Internal Communication Tools According to Reddit (2025 Guide)

Supercharge Gmail for Customer Support with Gemini AI

Gmail

How to Supercharge Gmail for Customer Support with Gemini AI

How to Use Google Groups for Customer Support

Gmail

How to Use Google Groups for Customer Support (2025 Setup Guide)

9 Best Simple Ticketing Systems According to Reddit [Roundup]

Tools

9 Best Simple Ticketing Systems According to Reddit in 2025 [Roundup]

Google Groups for Customer Support

Customer Success

Google Groups for Customer Support [Pros & Cons]

Your Ultimate Guide to Google Groups Email

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Your Ultimate Guide to Google Groups Email in 2025

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