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Keeping
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Designed forGmail

One shared inbox.
In Gmail and your AI assistant.

Give every customer email an owner and keep your team in sync. Work together in Gmail, or ask your AI assistant to check what needs attention and draft replies using your connected business tools.

Sign Up With GoogleG2 High Performer, Spring 2026Rated 4.5 /5 on G2

No Credit Card Required · Start in a sample mailbox before connecting your own.

Gmail showing a shared support inbox with Keeping: each email has a priority, tags and an owner.
The Keeping app listing open tickets with mailbox, priority, tags and the teammate who owns each one.
✦Your assistantKeepingClickUpPrintavo+ Add a tool

Connect a tool

  • PrPrintavoPrint shop
  • QBQuickBooksAccounting
  • SlSlackChat
  • ShShipStationShipping
  • What’s waiting in support@?
  • Why is Dana’s order late? Draft a reply.
  • Assign the shipping question to Michelle

Why is Dana’s order late? Draft a reply.

  • Keeping · read Dana’s email (FP-1287)
  • ClickUp · looked up Job 4833
  • Printavo · checked order 4833

  • Keeping · saved a draft, not sent
An AI assistant connected to Keeping and ClickUp explains why an order is late and saves a draft reply on the ticket.

Trusted by teams across the globe since 2019

  • La-Z-Boy
  • DICE
  • Outside
  • HomeLight
  • Delivery.com
  • CharterUp
  • Revel
  • Harvard Book Store
  • CMP
  • Zūm
  • Printed Solid, a Prusa company
  • Fat Possum Records
  • DFS
  • Lumina Solar
  • Awaken Realms
  • Cardone Ventures
  • Heaps Normal
  • Duggal Visual Solutions
  • Lown Institute
  • Jones Bicycles
  • Navmii
  • Solidaridad
  • Catastrophic Creations
  • Equity Smart Home Loans
  • Lavender Sky Health

Get to know Keeping

A shared address is not a shared inbox. Keeping gives every email to support@ or info@ an owner, a status, and a history your whole team can see, in Gmail or the AI assistant they already use.

See every feature →

Every email to support@ or info@ becomes a conversation with an owner, a status, and a history, visible to the whole team in Gmail.

Learn more about Shared Inbox →
A customer email open in Gmail with Keeping’s sidebar showing its owner, priority, status and tags.

First response time, resolution time, and volume by teammate, tag, and mailbox. Set SLAs for response and resolution, and export any report to CSV.

Learn more about Advanced Reporting →

Fieldstone Support · Sep 8 – Oct 11

  • 104New tickets
  • 92Closed
  • 1 hr 46 minAvg first response
Keeping reports: new tickets per week and the average first response time, with totals for new, closed and first response.

Connect Keeping to the tools your team already uses: Shopify, HubSpot, Jira, Linear, Asana, ClickUp, Shortcut, and Zapier.

Learn more about Integrations →
A ticket in the Keeping app: a ClickUp task is created from the ticket and shown linked beside the conversation.

Workflows assign, tag, and close email based on rules you set. Round robin spreads the work evenly, and thank-you replies can close themselves.

Learn more about Automations →

Workflow

Rush orders to Michelle

Runs when
Initial email is received
And it matches
Subject contains rush
Then
Add tag Rush
Assign to Michelle Grant
Set priority High

Fieldstone SupportLive

Rule ran · Rush orders to Michelle

  • RMRaj MehtaRUSH: 500 flyers for Saturday’s open houseMidHighRushUnassignedMGMichelle G.
A Keeping automation handling a rush order as it arrives: the rule tags it Rush, assigns it to Michelle and sets its priority to high.

Add a short satisfaction survey to the bottom of your replies, then watch your score change over time.

Learn more about Satisfaction Ratings →

MGMichelle Grantto Dana Whitfield

Your banners went on press this afternoon and ship by courier tomorrow. I’ve sent the tracking link separately. Sorry again for the scramble.

Michelle · Fieldstone Print

How did we do?

  • Great
  • Okay
  • Not good

Thanks for the feedback.

SatisfactionLast 6 weeks

80%CSAT score · 66 ratings

Latest ratings

  • DWDana WhitfieldJust nowGreat
  • PNPriya NairYesterdayGreat
  • GOGrace OkaforOct 19Okay
A customer rates a Fieldstone reply Great in the survey under it, and Keeping’s satisfaction report updates: an 80% score over six weeks and the latest ratings.

Ownership

Every email has an owner and a status

Assign it, see its status, leave a note, and know when a teammate is already replying.

Know who’s handling what

Every conversation carries an assignee and a status, visible to the whole team, in Gmail and online in the Keeping app.

“We have clear ownership, better collaboration, and improved accountability across the team.”
Greg A.Computer Software · G2 review
  • Dana WhitfieldBanners for Saturday’s race haven’t arrivedMGMichelle G.
  • Raj MehtaCan you ship yard signs to Toronto?SOSam O.
  • Ellie BrooksCan you match our Pantone on stickers?MLMarcus L.
  • Grace OkaforInvoice 2291 has the wrong PO numberMGMichelle G.
  • Owen PatelQuote for storefront window vinylSOSam O.
  • Chris DunnWhat file format do you need for a van wrap?Unassigned

No more double replies

See when a teammate has already opened or started answering an email.

Leave notes for your team

An internal note stays on the conversation, not in a side chat. The customer never sees it.

Banners for Saturday’s race haven’t arrived

Internal notes · Dana can’t see these

  • ML

    Marcus LeeYesterday, 4:12 PM

    Carrier says the box has sat at the depot since Wednesday.@Michelle can you call Dana and offer a reprint?

  • MG

    Michelle GrantYesterday, 4:30 PM

    On it. Reprint on press 2 Thursday, courier Friday. I’ll waive the rush fee.

Stay organized with tags

Tag by topic, customer, or urgency. Filter by tag anywhere you open the inbox.

3 of 9 conversations

  • Dana WhitfieldBanners for Saturday’s race haven’t arrivedRushShipping
  • Raj MehtaCan you ship yard signs to Toronto?QuoteShipping
  • Leah KimRush reprint: 250 business cards by ThursdayShippingBilling

See response times

First response time, resolution time, and email volume by teammate, tag, and mailbox.

Average first response

  • MGMichelle Grant41 closed59 min
  • SOSam Ortega29 closed1 hr 37 min
  • MLMarcus Lee22 closed3 hr 19 min

Stop asking “who’s got this one?”

Connect support@ or info@, invite the team, and every email has an owner before the day is out.

Sign Up With Google

No Credit Card Required

  • Keep Your Gmail

    Your mailbox stays in Google Workspace. Keeping adds owners, statuses, and notes on top.

  • Your Team in Minutes

    Invite teammates with their Google accounts. No new logins, no training day.

  • Customers Notice Nothing

    They email the same address and get a normal reply from a person, faster.

Gmail

Bring your shared inbox into Gmail

Install the extension and support@ appears beside your own inbox, with owners, statuses, and notes. No new tab, no migration.

Install in Chrome or Safari

Add the extension and your shared inbox is in Gmail, next to every email.

Keeping for Gmailwas added to Chrome

Replies come from support@

No ticket portal, no ticket numbers in the subject. Your customer just gets an email.

“There are no ticket numbers, no ‘reply above this line,’ no nothing. My customers get to interact with my team over email in the most direct and personal way possible.”
Verified G2 reviewerManufacturing · G2 review

Every shared address in one place

support@, info@, hr@, and any other mailbox you share. Unlimited on Advanced.

Shared mailboxes4

  • Fieldstone Supportsupport@fieldstoneprint.com7
  • Fieldstone Infoinfo@fieldstoneprint.com1
  • Fieldstone Billingbilling@fieldstoneprint.com1
  • Fieldstone Careershr@fieldstoneprint.com0

Add a mailbox

Anywhere

Your shared inbox goes where you go

Open the Keeping app when you want the whole team’s queue on one screen, or check what’s waiting from your phone. Every owner, status, and note is the one you set in Gmail.

Online in your browser

All your mailboxes, team assignments, and reports in one place.

  • Chris DunnWhat file format do you need for a van wrap?
  • Ellie BrooksCan you match our Pantone on stickers?ML
  • Dana WhitfieldBanners for Saturday’s race haven’t arrivedSO
  • Grace OkaforInvoice 2291 has the wrong PO numberMG
  • Raj MehtaCan you ship yard signs to Toronto?MG
  • Owen PatelQuote for storefront window vinylSO

On your phone

See what’s waiting and reply from wherever you are.

In Claude, ChatGPT, or Gemini

The same inbox, through your AI assistant. More below.

Why is Dana’s order late? Draft a reply.

  • Keeping · read Dana’s email (FP-1287)
  • ClickUp · looked up Job 4833
  • ShipStation · checked shipment 1Z 84A 221

Job 4833 shipped Tuesday, but ShipStation shows the carrier has held it at the depot since Wednesday. Dana’s race is Saturday.

I’ve drafted a reply on FP-1287 with the tracking link and a Friday reprint offer. It’s saved as a draft, not sent.

  • Keeping · saved a draft, not sent

Your AI assistant

Run your shared inbox from your AI assistant

Connect Keeping to Claude, ChatGPT, or Gemini and handle the inbox from there: see what’s waiting, assign, tag, close, and draft replies. When your assistant is also connected to your orders, docs, or CRM, a draft comes back with the answer, not just the email. Every draft is saved in Keeping for your team to review, never sent for you.

What’s waiting in support@, and what should I know first?

  • Keeping · listed what’s open in support@
  • Printavo · looked up jobs 4833 and 4851
  • QuickBooks · checked invoice 2291

Nine open. Three need you first:

  1. Grace Okafor, invoice 2291. QuickBooks has it unpaid, and her quote carries PO 7716, not 7710. Reissue it with 7716 and it clears.
  2. Dana Whitfield, race banners. Printavo shows job 4833 shipped Tuesday but held at the carrier depot since Wednesday. A reprint fits press 2 on Thursday.
  3. Raj Mehta, yard signs to Toronto. His last order was 200 signs in May at $1,840. You’ve shipped to Canada before; customs ran about $140.

Want me to assign Grace’s to Michelle and draft the corrected invoice?

Because the answer is scattered across tools

Connect your assistant to Keeping and to your orders, invoices, and tasks, and a customer email gets answered with all of it. The draft, tag, or assignment lands in Keeping for the rest of the team.

Invoice 2291 has the wrong PO number (Grace)Unassigned → Michelle · Draft saved
Banners for Saturday’s race (Dana)You · Tagged Rush · Open

Built for every team that shares an inbox

Customer support is where most teams start. The same inbox runs IT, finance, HR, orders, and admissions, each with its own owners, tags, and reports.

New software shouldn’t take a quarter to roll out

Here’s what you can get done with Keeping in just 14 days

  1. Today

    Get started

    • Connect your existing mailbox in 5 minutes
    • Invite your team in 3 minutes
    • Add Keeping to Gmail, and to Claude, ChatGPT, or Gemini, in 1 minute

  2. Day 4

    Get comfortable

    • Customers and clients get replies in minutes, not hours
    • Get organized with tags and automations
    • Every email has an owner. No more “who’s handling this?”

  3. Day 14

    Ask why you didn’t switch years ago

    • First response and resolution times, by teammate
    • Happier customers
    • Ask your assistant what’s waiting instead of digging through the inbox

Day one. Already answering.

Everything is flowing now.

Two weeks in. No looking back.

Support

Support from real people in Brooklyn, New York

Keeping was founded in 2019 and is based in Brooklyn, New York (Go Knicks!). Write to us with a question and you reach someone who works on Keeping every day. First-class support for everyone, not just Enterprise customers.

  • Verified reviewer · Human ResourcesG2

    The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable.

  • Honna G. · G2 reviewG2

    Customer support was also very personal and easy to get ahold of.

  • Miks M. · G2 reviewG2

    It was easy to integrate with Gmail and if there was any questions the customer support team always helped.

  • Katie L. · G2 reviewG2

    Their customer support is also really great. I emailed them a simple question and they responded quickly and thoroughly.

  • Lisa G. · G2 reviewG2

    I really enjoy the simplicity of Keeping as well as the responsiveness of the Keeping team.

Give every shared email an owner, starting today

Set up in minutes, assign emails, track conversations, and answer customers without leaving Gmail.

Sign Up With Google

No Credit Card Required

  • Set Up in Minutes

    Connect your mailbox, invite your team, and start assigning emails.

  • Play in the Sandbox

    Use our test mailbox to explore Keeping without connecting your shared inbox.

  • Enterprise-Grade Security

    Your data is protected with SOC 2 Type II compliance.