# Keeping

> Keeping is a shared inbox and help desk that runs inside Gmail. Teams on Google Workspace use it to assign, track, and answer email sent to shared addresses such as support@ and info@ without leaving Gmail. Plans start at $14 per user per month billed annually ($19 monthly), with a 14-day free trial and no credit card required.

Keeping adds assignment, status tracking, internal notes, shared templates, collision detection, workflows, and reporting to the Gmail inbox through a Chrome or Safari extension, with a web and mobile portal for work away from Gmail. Customer replies are sent from the shared mailbox address. It is built for small and mid-sized teams (roughly 2 to 50 agents) in customer support, IT, HR, operations, education, and ecommerce that want a shared support process without moving out of Gmail. It is not for teams whose primary workflow requires Outlook, or whose core channels are phone, live chat, or social media.

## Product

- [Pricing](https://www.keeping.com/pricing/): Plans, per-user prices, limits, and trial terms. Machine-readable copy: https://www.keeping.com/pricing.md
- [Start a free trial](https://app.keeping.com/signup): 14 days, no credit card.
- [Help Center](https://docs.keeping.com/help): Setup and how-to documentation.
- [Chrome Web Store listing](https://chromewebstore.google.com/detail/keeping-the-original-help/mhmcjokmjcnjmlmmbaopcgkbomfdlpcn)

## Features

- [All Features](https://www.keeping.com/features/): Keeping makes managing shared inboxes like help@ or support@ easy without ever leaving your Gmail inbox. All the features you need in one simple platform.
- [Automate Everything](https://www.keeping.com/features/automate-everything/): Use Keeping to automate your shared inbox in Gmail. Use Workflows to automatically assign, track, and respond to customers inside Gmail.
- [Best-in-Class Analytics](https://www.keeping.com/features/best-class-analytics/): Improve your team with Keeping's best-in-class analytics. Understand busiest times, response time, and email volume.
- [Collaborate in Gmail](https://www.keeping.com/features/collaborate-gmail/): Use Keeping to collaborate in Gmail. Share private notes, assign emails, and track status all inside Google Workspace.
- [Simple & Streamlined](https://www.keeping.com/features/simple-streamlined/): Keeping is a simple help desk that integrates with Gmail. Connect Keeping to your shared mailbox to assign and track email.

## Solutions and use cases

- [Customer Support](https://www.keeping.com/solutions/customer-support/): Meet the best customer support email software. Learn how you could streamline support with email support software made for Gmail.
- [eCommerce](https://www.keeping.com/solutions/e-commerce/): Discover the best ecommerce helpdesk. Start managing your online stores support inquiries with helpesk for ecommerce.
- [Education](https://www.keeping.com/solutions/education/): Discover helpdesk software for education. See how you can effortlessly simplify your support with the no.1 helpdesk for education.
- [Finance & Operations](https://www.keeping.com/solutions/finance-and-operations/): Keeping is a secure shared inbox for finance teams that works inside Google Workspace.
- [Gmail Templates](https://www.keeping.com/solutions/gmail-templates/): Keeping makes it easy to create and share Gmail templates with your whole team.
- [Gmail Unified Inbox](https://www.keeping.com/solutions/multiple-inbox/): Keeping is a unified inbox for Gmail. Manage multiple Gmail accounts with the no.1 Gmail unified inbox software.
- [Google Groups](https://www.keeping.com/solutions/google-groups/): Give your Google Groups new superpowers by connecting them to Keeping. With Keeping, your old Google Groups is now a Google Groups shared inbox.
- [Helpdesk for Gmail](https://www.keeping.com/solutions/help-desk/): Discover top helpdesk for Gmail. Manage customer support tickets and requests directly in Gmail with helpdesk software for Gmail.
- [IT/Tech Support](https://www.keeping.com/solutions/it-tech-support/): Discover the no.1 helpdesk software for IT support. See how you can manage IT support requests better with helpdesk for IT.
- [Logistics](https://www.keeping.com/solutions/logistics/): Keeping is a shared inbox for logistics that integrates with Gmail. Track, assign, and collaborate on a shared mailbox without leaving Gmail.
- [People Operations & HR](https://www.keeping.com/solutions/human-resources/): Discover the best HR inbox. Streamline your work with shared inbox software dedicated for HR and People Operations.
- [Shared Inbox](https://www.keeping.com/solutions/shared-inbox/): Keeping is a shared inbox that integrates with Google Workspace and Gmail. Track, assign, and collaborate on a shared inbox without ever leaving Gmail.
- [Solutions](https://www.keeping.com/solutions/): Keeping is optimized for teams that do more than just customer support. It fits your existing workflow, so there's no new tool to learn.

## Integrations

- [Asana](https://www.keeping.com/integrations/asana/): Link Gmail support tickets to Asana tasks, or create new tasks, from the Keeping sidebar. Setup steps, what syncs, and which plans include it.
- [ClickUp](https://www.keeping.com/integrations/clickup/): Link Gmail support tickets to ClickUp tasks, or create new tasks, from the Keeping sidebar. Setup steps, what syncs, and which plans include it.
- [HubSpot](https://www.keeping.com/integrations/hubspot/): See the sender’s HubSpot contact, companies and deals beside every Gmail ticket, edit them, and log conversations to the HubSpot timeline.
- [Integrations](https://www.keeping.com/integrations/): Keeping integrations include Zapier, HubSpot, Shopify and more. Get more done when you connect Keeping to your other tools.
- [Jira](https://www.keeping.com/integrations/jira/): Link Gmail support tickets to Jira issues, or create new issues, from the Keeping sidebar. Setup steps, what syncs, and which plans include it.
- [Linear](https://www.keeping.com/integrations/linear/): Link Gmail support tickets to Linear issues, or create new issues, from the Keeping sidebar. Setup steps, what syncs, and which plans include it.
- [Shopify](https://www.keeping.com/integrations/shopify/): See the customer’s Shopify orders, lifetime value and tracking numbers beside every Gmail ticket, from the Keeping sidebar. Setup steps and plans.
- [Shortcut](https://www.keeping.com/integrations/shortcut/): Link Gmail support tickets to Shortcut stories, or create new stories, from the Keeping sidebar. Setup steps, what syncs, and which plans include it.
- [Zapier](https://www.keeping.com/integrations/zapier/): Send Keeping ticket, reply, note, assignment and status events from your Gmail help desk to Slack, Google Sheets, CRMs and 5,000+ apps with Zapier.

## Compare

Each page states Keeping's verdict on the comparison and a feature-by-feature table.

- [Drag alternative](https://www.keeping.com/dragapp-alternative/): Drag is a kanban board layered on top of your email, and the features a support team actually uses — SLAs, round-robin assignment, custom fields — need its most expensive Pro plan. Pick Keeping for every customer support feature on one simple plan, without slowing your Gmail down.
- [Freshdesk alternative](https://www.keeping.com/freshdesk-alternative/): Freshdesk is built for big enterprise customers. Pick Keeping if you are a small business that wants a help desk that is simple, affordable and easy to use, with the features you need to provide great customer support and nothing you do not.
- [Front alternative](https://www.keeping.com/frontapp-alternative/): Keeping is a Front app alternative for small teams that want to assign, track and answer customer emails inside Gmail. Choose Front for support across email, chat and other channels in a separate workspace. Compare the costs and six other FrontApp alternatives below.
- [Gmelius alternative](https://www.keeping.com/gmelius-alternative/): Gmelius has repositioned itself around an AI email assistant, and its entry plan no longer includes shared inboxes at all. Pick Keeping if you want a full shared inbox in Gmail for one simple per-user price, with no monthly conversation caps and no capped automation runs.
- [Google Groups alternative](https://www.keeping.com/google-groups-alternative/): Google Groups is a mailing list with a collaborative-inbox mode added on. Keep it for a discussion list or announcements. If a team answers customer email through it, pick Keeping: it adds assignment, private notes, collision detection and reporting to the group you already have, inside Gmail.
- [Help Scout alternative](https://www.keeping.com/helpscout-alternative/): Help Scout is a powerful tool built for large, dedicated customer support teams; for a small growing business it may be more than you need. Pick Keeping for the customer support features you need right inside Gmail, with no complicated onboarding and no new tool to learn.
- [Hiver alternative](https://www.keeping.com/hiver-alternative/): Hiver has grown into an omnichannel customer service platform, and its most popular plan, Pro, is $55 per user per month billed annually. Pick Keeping if your team lives in Gmail and wants the features you need at one price. There is a full feature breakdown below so you can decide for yourself.
- [Mailsuite alternative](https://www.keeping.com/mailsuite-alternative/): Mailsuite answers one question: did they open my email? Pick Keeping if your team shares an address like support@ and needs to know who is handling a message and whether it was answered — assignments, statuses and reporting, right inside Gmail.
- [Missive alternative](https://www.keeping.com/missive-alternative/): Missive is powerful, but it replaces your email client entirely: your whole team leaves Gmail, learns a new tool and re-tunes every notification. Pick Keeping if you want shared inbox features for customer support inside the Gmail your team already uses.
- [Streak alternative](https://www.keeping.com/streak-alternative/): Streak is a CRM that turns Gmail into sales pipelines, and a sales pipeline is not a help desk. Pick Keeping for assignments, statuses, collision detection and support reporting inside Gmail — and keep Streak for your sales pipeline if you already use it.
- [Zendesk alternative](https://www.keeping.com/zendesk-alternative/): Zendesk is a powerful tool built for dedicated customer support teams in large enterprises; for a growing business it may be more than you need. Pick Keeping for the customer support features you need right inside Gmail, with no complicated onboarding and no new tool to learn.
- [Zoho Desk alternative](https://www.keeping.com/zoho-desk-alternative/): Zoho Desk is a full ticketing portal — departments, blueprints, routing rules and a separate app to learn, wired into the 50+ app Zoho suite. Pick Keeping if you want your team answering customers from Gmail in 15 minutes, with no portal and no configuration project.

## Company and trust

- [About Us](https://www.keeping.com/about/)
- [Contact Us](https://www.keeping.com/contact-us/)
- [Book a Demo](https://savvycal.com/crd/pdemo)
- [Reviews](https://www.g2.com/products/keeping/reviews)
- [Capterra reviews](https://www.capterra.com/p/139940/Keeping-com/)
- [Chrome Web Store](https://chromewebstore.google.com/detail/keeping-the-original-help/mhmcjokmjcnjmlmmbaopcgkbomfdlpcn)
- [Blog](https://www.keeping.com/content/)
- [Site Status](https://status.keeping.com/)
- [Security & Privacy](https://keeping.trustshare.com/home)
- [Privacy Policy](https://app.keeping.com/privacy-policy)
- [Cookie Policy](https://app.keeping.com/cookie-policy)
- [Terms of Service](https://app.keeping.com/terms-of-service)
- [Gmail Disclosure](https://www.keeping.com/google-api-disclosure/)
- [Vulnerability Disclosure](https://www.keeping.com/vulnerability-disclosure-policy/)
- Support email: support@keeping.com

## Optional

The Keeping blog: guides on shared inboxes, Gmail and Google Workspace, help desk tooling, and customer service practice. Newest first.

- [Best Shared Inbox Software for Gmail Teams (2026)](https://www.keeping.com/content/best-shared-inbox-software/): Eight shared inbox software options and a free Google option, with five-seat costs and a plain answer on when Keeping is the wrong pick. Machine-readable copy: https://www.keeping.com/content/best-shared-inbox-software/index.md
- [Front Pricing Explained (2026): Plans, Add-Ons and What Teams Pay](https://www.keeping.com/content/front-pricing/): Front costs $25 to $105 per seat per month billed annually, before AI add-ons. Here is what each plan includes, where the seat caps bite, and what 5, 10 and 15 seats really cost. Machine-readable copy: https://www.keeping.com/content/front-pricing/index.md
- [Google Workspace Email Alias: Setup, Limits, and When to Use a Group Instead](https://www.keeping.com/content/google-workspace-email-alias/): Choose the right home for info@ and support@, with admin setup steps and the trade-offs between aliases, groups, and shared mailboxes. Machine-readable copy: https://www.keeping.com/content/google-workspace-email-alias/index.md
- [Internal Notes on Email: How Teams Discuss a Thread Without Forwarding It](https://www.keeping.com/content/internal-notes-email/): Give the next teammate the context they need with a clear note, a specific ask, and a deadline beside the customer email. Machine-readable copy: https://www.keeping.com/content/internal-notes-email/index.md
- [How to Find Lost Emails in a Shared Inbox (and Why They Go Missing)](https://www.keeping.com/content/lost-emails-shared-inbox/): Where lost emails go in a shared Gmail inbox, how to get them back in Google Workspace, and the ownership fixes that keep them from disappearing again. Machine-readable copy: https://www.keeping.com/content/lost-emails-shared-inbox/index.md
- [Email Workflow Management for Shared Inboxes: From Arrival to Closed](https://www.keeping.com/content/email-workflow-management/): Email workflow management has two meanings. Here's how to route, track, and finish the email your team receives. Machine-readable copy: https://www.keeping.com/content/email-workflow-management/index.md
- [Secure Email Collaboration: How Teams Share an Inbox Without Sharing Passwords](https://www.keeping.com/content/secure-email-collaboration/): A shared support@ password creates a security hole. Compare four safer ways to share a Gmail inbox and learn how to set one up. Machine-readable copy: https://www.keeping.com/content/secure-email-collaboration/index.md
- [The Ultimate Gmail Productivity Guide (2026)](https://www.keeping.com/content/gmail-productivity-tips/): The Gmail productivity tips that actually save time. Filters, keyboard shortcuts, Gemini AI, automation, search operators, and shared inboxes for teams. Machine-readable copy: https://www.keeping.com/content/gmail-productivity-tips/index.md
- [Customer Service Email Templates: 30 Copy-Paste Examples (2026)](https://www.keeping.com/content/customer-service-email-templates/): A library of 30 customer service email templates you can copy, paste, and customize – organized by scenario (acknowledgments, complaints, refunds, tech support, renewals, and more). Each template includes a “when to use” line and works in plain Gmail or a shared inbox like Keeping. Machine-readable copy: https://www.keeping.com/content/customer-service-email-templates/index.md
- [How to Turn Gmail into a Help Desk (Without Buying One)](https://www.keeping.com/content/gmail-as-help-desk/): Five ways to run customer support from Gmail without buying a help desk, with the honest point at which each one stops working. Machine-readable copy: https://www.keeping.com/content/gmail-as-help-desk/index.md
- [Gmail Label Sharing: How to Share Labels (and Better Alternatives)](https://www.keeping.com/content/gmail-label-sharing/): Gmail labels can’t be shared natively. Explore Google Groups, third-party tools, and shared inboxes, plus what Workspace classification labels actually do. Machine-readable copy: https://www.keeping.com/content/gmail-label-sharing/index.md
- [15+ Gmail signature examples and templates (2026)](https://www.keeping.com/content/gmail-signatures-templates/): Discover great Gmail signature templates to try. Learn how to create a strong email signature for Gmail. Machine-readable copy: https://www.keeping.com/content/gmail-signatures-templates/index.md
- [Google Groups Email: Setup, Collaborative Inbox, and Limits Explained](https://www.keeping.com/content/google-groups-email/): A Google Groups email is a shared address that delivers messages to every member of the group. This guide covers how to create one, use it as an email list or collaborative inbox, and what to do when your team outgrows it. Machine-readable copy: https://www.keeping.com/content/google-groups-email/index.md
- [How to Forward Emails in Gmail: A Step-by-Step Guide for 2026](https://www.keeping.com/content/how-to-forward-emails-in-gmail/): Learn how to forward emails in Gmail manually, automatically, or with filters. Covers forwarding entire threads, forwarding to multiple addresses, .eml attachments, Workspace admin routing, troubleshooting, and when a shared inbox is a better fit. Machine-readable copy: https://www.keeping.com/content/how-to-forward-emails-in-gmail/index.md
- [Gmail Rules & Filters: The Complete Guide (2026)](https://www.keeping.com/content/gmail-rules/): Gmail rules (also called filters) automatically sort, label, forward, and delete emails based on criteria you set. To create a rule: click Show search options in the Gmail search bar, enter your criteria, click Create filter, choose your actions, and save. Machine-readable copy: https://www.keeping.com/content/gmail-rules/index.md
- [Gmail Shared Mailbox: Your Options and What Each Costs](https://www.keeping.com/content/gmail-shared-mailbox/): Choose between delegated access, Google's shared inbox, Groups, and Keeping based on the work your team needs to share. Machine-readable copy: https://www.keeping.com/content/gmail-shared-mailbox/index.md
- [Gmail Multiple Inboxes: How to Set Up and Customize the Feature (2026)](https://www.keeping.com/content/multiple-gmail-inboxes/): Gmail’s Multiple Inboxes is a built-in inbox type that splits your inbox into up to 5 custom sections, each filtered by a search query you define. Here’s how to enable it, customize it, and choose the best layout. Machine-readable copy: https://www.keeping.com/content/multiple-gmail-inboxes/index.md
- [Gmail Alias: 4 Ways to Create One (2026 guide)](https://www.keeping.com/content/gmail-alias/): With these simple and easy-to-follow instructions, you can create a Gmail alias that works for you and start managing your emails more efficiently. Machine-readable copy: https://www.keeping.com/content/gmail-alias/index.md
- [Gmail Auto Reply: How to Set Up Automatic Replies (2026 Guide)](https://www.keeping.com/content/gmail-auto-reply/): A Gmail auto reply sends a pre-written response to incoming emails automatically. This guide covers three methods — vacation responder, templates + filters, and Workspace admin rules — plus 10 ready-to-use templates you can copy. Machine-readable copy: https://www.keeping.com/content/gmail-auto-reply/index.md
- [97 Hilarious Customer Service Jokes for Support Teams (2026)](https://www.keeping.com/content/customer-service-jokes/): Sometimes, the truth is stranger than fiction and if you work in customer service you’ll no doubt have experience of some comical interactions with customers. Machine-readable copy: https://www.keeping.com/content/customer-service-jokes/index.md
- [Shared Inbox: The Ultimate Guide to Better Customer Support](https://www.keeping.com/content/shared-inbox/): In this guide, discover everything you need to know about shared inboxes for your business. Learn the various shared inbox solutions, features and implementation steps to boost your customer support. Machine-readable copy: https://www.keeping.com/content/shared-inbox/index.md
- [Google Groups vs. Collaborative Inbox: The Definitive Guide](https://www.keeping.com/content/google-groups-collaborative-inbox/): If you’re confused about the difference between Google Groups and Collaborative Inbox, look no further. In this post, we’re breaking down everything you need to know about the differences, similarities, use cases, warning signs it’s time to upgrade, and the best alternatives for growing teams. Machine-readable copy: https://www.keeping.com/content/google-groups-collaborative-inbox/index.md
- [17 Small Business Organization Tools For Overwhelmed Owners (According to Reddit)](https://www.keeping.com/content/small-business-organization-tools/): In this guide, discover Reddit’s top recommendations for small business organization tools that will help reduce chaos and introduce order. These 17 tools have helped overburdened business owners like you automate, delegate and create efficient systems without requiring technical know-how. Machine-readable copy: https://www.keeping.com/content/small-business-organization-tools/index.md
- [Customer Service Tools: 15 Best Customer Support Tools for Small Teams (2026)](https://www.keeping.com/content/customer-service-tools/): Choose your next support tool by the work your team needs to do, with honest trade-offs and costs for five people. Machine-readable copy: https://www.keeping.com/content/customer-service-tools/index.md
- [8 Best Internal Communication Tools According to Reddit](https://www.keeping.com/content/internal-communication-tools/): I analyzed dozens of Reddit threads to create this list of the best tools real teams are using to make employee communication easier. In this article, I’ll share which internal software solutions communications professionals actually recommend, and how to make them work for growing companies in… Machine-readable copy: https://www.keeping.com/content/internal-communication-tools/index.md
- [How to Supercharge Gmail for Customer Support with Gemini AI](https://www.keeping.com/content/gemini-customer-support-gmail/): Adding Gemini to Gmail can help bring your customer support workflows to the next level. In this setup guide, I’ll walk you through everything from the initial configuration steps to daily support workflows that growing teams are using to work more efficiently. Learn how Gemini can help your… Machine-readable copy: https://www.keeping.com/content/gemini-customer-support-gmail/index.md
- [How to Use Google Groups for Customer Support (Setup Guide)](https://www.keeping.com/content/google-groups-for-customer-support-guide/): If you’re determined to make Google Groups work for your team’s customer support, read on. This ultimate setup guide walks you through everything from initial configuration to daily team workflows. We even suggest creative workarounds to some of the most common issues teams encounter. Machine-readable copy: https://www.keeping.com/content/google-groups-for-customer-support-guide/index.md
- [The Best Simple Ticketing Systems for Small Teams (2026)](https://www.keeping.com/content/simple-ticketing-system/): Twelve simple ticketing systems for small teams, grouped by how you work today, with prices and the fine print on free plans. Machine-readable copy: https://www.keeping.com/content/simple-ticketing-system/index.md
- [Google Groups for Customer Support [Pros & Cons]](https://www.keeping.com/content/google-groups-for-customer-support/): In this article, we’ll explore the advantages and limitations of using Google Groups for customer support. Machine-readable copy: https://www.keeping.com/content/google-groups-for-customer-support/index.md
- [Google Ticketing System: What Google Offers and What Teams Use Instead](https://www.keeping.com/content/google-ticketing-tool/): Google Workspace has no ticketing tool. Compare three ways to track requests, the work each requires, and when to upgrade. Machine-readable copy: https://www.keeping.com/content/google-ticketing-tool/index.md
- [Email Helpdesk Software: 8 Best Tools on the Market](https://www.keeping.com/content/email-helpdesk-software/): Discover the best email helpdesk software on the market today. Machine-readable copy: https://www.keeping.com/content/email-helpdesk-software/index.md
- [How to Effectively Manage Group Email in Gmail [Step-by-Step]](https://www.keeping.com/content/manage-group-email/): In this guide, learn three methods to manage group email in Gmail simply and easily. Whether you’re a team leader, small business owner, or customer service team, we’ll help you choose and implement the right method for your needs. Machine-readable copy: https://www.keeping.com/content/manage-group-email/index.md
- [27 Essential Email Management Tips to Take Control of Your Inbox](https://www.keeping.com/content/email-management/): Discover 21 tips that will help you manage your email better, save time, and reclaim your sanity. Promise! Machine-readable copy: https://www.keeping.com/content/email-management/index.md
- [How to Create a Gmail Canned Response (with Templates)](https://www.keeping.com/content/gmail-canned-response/): In this guide, learn how simple it is to streamline email with Gmail canned response templates. Whether for personal use or a customer support team, we’ll walk you through how to create a Gmail canned response. Machine-readable copy: https://www.keeping.com/content/gmail-canned-response/index.md
- [9 Best Customer Service Email Management Tools](https://www.keeping.com/content/customer-service-email-management-software/): Has your company’s customer service inbox become overwhelming? Here’s our shortlist of the 9 best customer service email management tools to help you boost efficiency and simplify your support. Machine-readable copy: https://www.keeping.com/content/customer-service-email-management-software/index.md
- [11 Best Email Management Software Tools For Businesses](https://www.keeping.com/content/email-management-software/): Feel like emails are slipping through the cracks as your business scales? Let’s explore 11 email management software tools to boost collaboration and win back control over your company’s inbox. Machine-readable copy: https://www.keeping.com/content/email-management-software/index.md
- [Creating a Gmail Account for Business (A Complete Guide)](https://www.keeping.com/content/creating-a-gmail-account-for-business/): If you’re already using Gmail for personal email, upgrading to Workspace can give you an instant boost in credibility with your own domain. In this guide, I’ll walk you through how to create a Gmail account for business quickly and easily. Machine-readable copy: https://www.keeping.com/content/creating-a-gmail-account-for-business/index.md
- [The 8 Best Email Ticketing Systems, Compared on Price and Setup](https://www.keeping.com/content/email-ticketing-system/): Eight email ticketing systems compared by price, setup, and where your team works, with practical limits to check before you commit. Machine-readable copy: https://www.keeping.com/content/email-ticketing-system/index.md
- [Confirming Receipt: How to Do It Correctly (with template)](https://www.keeping.com/content/confirming-receipt/): Customers who have email confirmation receipts are happier and more patient while your business looks into their issue. Machine-readable copy: https://www.keeping.com/content/confirming-receipt/index.md
- [Keeping Recognized as One of the Best Help Desk Software Solutions By Leading Business Software Directory](https://www.keeping.com/content/keeping-recognized-best-help-desk-software/): Research.com, a well-regarded research portal and software directory, has selected Keeping as one of the best help desk software solutions. Machine-readable copy: https://www.keeping.com/content/keeping-recognized-best-help-desk-software/index.md
- [Innovative Strategies: Optimizing Google Groups as Shared Inboxes for Maximum Efficiency](https://www.keeping.com/content/google-groups-as-shared-inboxes/): In this article, we will provide actionable strategies to optimize the use of Google Groups Collaborative Inbox. We will also help you get familiar with shared inboxes to help you streamline email management, improve team collaboration, and deliver exceptional customer service. Machine-readable copy: https://www.keeping.com/content/google-groups-as-shared-inboxes/index.md
- [New in Keeping: Round Robin Assignment, Thank You Detection, and More](https://www.keeping.com/content/round-robin-july-2024-update/): We’re excited to introduce three new features: Round Robin Assignment, “Thank You” Detection, and significant Improvements to Workflows. These features are designed to streamline your support processes, distribute workloads evenly, and enhance your team’s productivity. Machine-readable copy: https://www.keeping.com/content/round-robin-july-2024-update/index.md
- [15 Best Customer Feedback Tools Today](https://www.keeping.com/content/customer-feedback-tools/): Looking for a customer feedback tool? Wondering which software would be ideal for you to collect customer feedback? Machine-readable copy: https://www.keeping.com/content/customer-feedback-tools/index.md
- [11 Tips to Manage Email Overload at Work](https://www.keeping.com/content/email-overload/): Are you experiencing email overload? Wondering how you could tame your inbox and free time for other tasks? Machine-readable copy: https://www.keeping.com/content/email-overload/index.md
- [How to Convert a Distribution Group to a Shared Mailbox](https://www.keeping.com/content/distribution-group-shared-mailbox/): Are you using a distribution group but feel it’s not working out for you? Wondering how to convert it to shared mailbox? Machine-readable copy: https://www.keeping.com/content/distribution-group-shared-mailbox/index.md
- [This is How to Organize Work Emails](https://www.keeping.com/content/organize-work-emails/): Are you struggling with too many emails? Wondering how to organize work emails so that you can process the inbox quickly? Machine-readable copy: https://www.keeping.com/content/organize-work-emails/index.md
- [Email Response Time Tracking: How to Measure and Improve Team Reply Times](https://www.keeping.com/content/email-response-time-tracking/): What email response time tracking measures, how to do it in Gmail, and what a good reply time actually looks like. Machine-readable copy: https://www.keeping.com/content/email-response-time-tracking/index.md
- [The Complete Guide to Customer Service Automation](https://www.keeping.com/content/customer-service-automation-2/): Wondering whether you could automate customer service? See how to do it from this guide to customer service automation. Machine-readable copy: https://www.keeping.com/content/customer-service-automation-2/index.md
- [The 10 Best MissiveApp Alternatives](https://www.keeping.com/content/missiveapp-alternatives/): Are you looking for MissiveApp alternatives? Wondering what other tools would work better than Missive for you? Machine-readable copy: https://www.keeping.com/content/missiveapp-alternatives/index.md
- [10 Best DragApp Alternatives Today](https://www.keeping.com/content/dragapp-alternatives/): Considering using DragApp but aren’t fully convinced whether it’s the right tool for you? Wondering if there are any DragApp alternatives that could work for you better? Machine-readable copy: https://www.keeping.com/content/dragapp-alternatives/index.md
- [8 Email Support Software Solutions Today](https://www.keeping.com/content/email-support-software/): Discover what the best email support software is. Learn what email software would be ideal for your team. Machine-readable copy: https://www.keeping.com/content/email-support-software/index.md
- [11 Best Email Productivity Tools](https://www.keeping.com/content/email-productivity-tools/): Struggling with email productivty? Discover 11 absolutely best email productivity tools on the market today. Machine-readable copy: https://www.keeping.com/content/email-productivity-tools/index.md
- [The Best 7 Frontapp Alternatives](https://www.keeping.com/content/frontapp-alternatives/): Front is an amazing platform to streamline customer support. But it’s not a tool for everyone. See what other FrontApp alternatives are there for you to consider. Machine-readable copy: https://www.keeping.com/content/frontapp-alternatives/index.md
- [9 Zendesk Alternatives and Competitors to Consider](https://www.keeping.com/content/zendesk-alternatives/): Zendesk is not perfect. There have been complaints about the cost, complexity, and support. This is why you may need a Zendesk alternative. Machine-readable copy: https://www.keeping.com/content/zendesk-alternatives/index.md
- [Email Organization Best Practices (How to Do it Right)](https://www.keeping.com/content/email-organization-best-practices/): Discover effective email management strategie to cut the time you spend managing email and reclaim many hours for more important tasks. Machine-readable copy: https://www.keeping.com/content/email-organization-best-practices/index.md
- [Email Collaboration Tools: 9 Options for Teams That Live in Gmail (2026)](https://www.keeping.com/content/email-collaboration-software/): Nine email collaboration tools compared on features, 2026 pricing, and how much they ask your team to leave Gmail. Machine-readable copy: https://www.keeping.com/content/email-collaboration-software/index.md
- [Team Inbox Management: How to Run a Shared Inbox Without Dropping Emails](https://www.keeping.com/content/team-inbox-management/): The seven practices that keep a shared team inbox from dropping emails, and how to run each one inside Gmail. Machine-readable copy: https://www.keeping.com/content/team-inbox-management/index.md
- [13 Best Gmail Inbox Management Tools to Boost Productivity](https://www.keeping.com/content/gmail-inbox-management-tools/): Discover the best Gmail inbox management tools to help you supercharge your Gmail experience and boost productivity. Machine-readable copy: https://www.keeping.com/content/gmail-inbox-management-tools/index.md
- [5 Best Keeping Alternatives Today](https://www.keeping.com/content/keeping-alternatives/): Keeping is the shared inbox tool that works on top of Gmail. But if you feel that it isn’t the best tool to meet your needs, check out these Keeping alternatives to pick the best shared inbox for your organization. Machine-readable copy: https://www.keeping.com/content/keeping-alternatives/index.md
- [The Guide to Creating an Effective Customer Loyalty Program](https://www.keeping.com/content/customer-loyalty-program/): Customer loyalty programs are simply one of the best tools to help customers stick with your brand. Machine-readable copy: https://www.keeping.com/content/customer-loyalty-program/index.md
- [Google Email Groups – Pros & Cons](https://www.keeping.com/content/google-email-groups-pros-cons/): If you’ve ever wished for a solution to the unruly WhatsApp and Skype groups that seem to thrive on mayhem, then Google email groups are your beacon of hope. Machine-readable copy: https://www.keeping.com/content/google-email-groups-pros-cons/index.md
- [Gmail Delegation and Its Benefits](https://www.keeping.com/content/gmail-delegation/): Gmail delegation is a viable option for users needing others to access and support their email. Here’s how to set it up. Machine-readable copy: https://www.keeping.com/content/gmail-delegation/index.md
- [Chat for Support: Top 7 Best Tools](https://www.keeping.com/content/chat-for-support/): Providing customers with fast and effective service is key to any successful support operation. While there are many channels you can choose from, you might want to consider chat for support in order to take your customer service to the next level. Machine-readable copy: https://www.keeping.com/content/chat-for-support/index.md
- [How to CC in Gmail](https://www.keeping.com/content/how-to-cc-in-gmail/): The “CC” (carbon copy) function is pivotal in streamlining correspondence and fostering collaborative conversations. Whether you’re a seasoned professional or a casual email user, understanding how to CC in Gmail app will let you efficiently use Gmail for email communication. Machine-readable copy: https://www.keeping.com/content/how-to-cc-in-gmail/index.md
- [Gmail Keyboard Shortcuts: Top 23 to Learn](https://www.keeping.com/content/gmail-keyboard-shortcuts/): With Gmail keyboard shortcuts, you can waste less time managing your email and spend more time on productive tasks. Even small actions like moving emails to trash or adding in a CC recipient can mount up quickly, but using a keyboard shortcut to accomplish these tasks is the way forward. Machine-readable copy: https://www.keeping.com/content/gmail-keyboard-shortcuts/index.md
- [Customer Satisfaction Metrics: A Guide](https://www.keeping.com/content/customer-satisfaction-metrics/): From Customer Satisfaction Score (CSAT) to Net Promoter Score (NPS), Customer Effort Score (CES), and Churn Rate. Each customer satisfaction metric unravels insights that fuel customer-centric success. Join us to unlock the metrics shaping satisfaction, loyalty, and business triumph. Machine-readable copy: https://www.keeping.com/content/customer-satisfaction-metrics/index.md
- [Google Meet vs Zoom: Which is Better for Your Virtual Meetings?](https://www.keeping.com/content/google-meet-vs-zoom/): With the rise in popularity of video conferencing and more teams working remotely, many businesses have already compared Google Meet vs. Zoom. Both platforms have been around and offer a great user experience for those looking to enhance remote communication. Machine-readable copy: https://www.keeping.com/content/google-meet-vs-zoom/index.md
- [ITIL Best Practices for Service Desks](https://www.keeping.com/content/itil-help-desk-best-practices/): At the heart of ITSM, the Information Technology Infrastructure Library (ITIL) stands as a guiding light, illuminating the path to streamlined processes. Here are our ITIL standards and best practices for help desks. Machine-readable copy: https://www.keeping.com/content/itil-help-desk-best-practices/index.md
- [How to Block Emails in Gmail](https://www.keeping.com/content/how-to-block-emails-in-gmail/): Customer service teams with public email addresses are particularly prone to receiving spam in their inbox, and you should learn how to block emails in Gmail. This makes it more likely you will see the emails you want than lose sight of them in a sea of correspondence. Machine-readable copy: https://www.keeping.com/content/how-to-block-emails-in-gmail/index.md
- [Introduction to Google Vault for Businesses](https://www.keeping.com/content/google-vault/): Google Workspace offers Google Vault for business, enterprise, and education. You have the ability to access data even when it has been deleted and enable eDiscovery in legal matters and investigations, so you always have an audit trail Machine-readable copy: https://www.keeping.com/content/google-vault/index.md
- [How to Unsend an Email on Gmail](https://www.keeping.com/content/how-to-unsend-an-email-on-gmail/): In this article, we’ll dive deep into how to unsend an email on Gmail, guiding you through using it effectively and adjusting the recall time to match your needs. Machine-readable copy: https://www.keeping.com/content/how-to-unsend-an-email-on-gmail/index.md
- [The Best Gmail Add-ons](https://www.keeping.com/content/best-gmail-add-ons/): A Gmail add-on is an app that can be installed directly into Gmail, found through the Google Workspace Marketplace. Many apps are paid, but many also offer free tiers, widening their access to more of the public. Machine-readable copy: https://www.keeping.com/content/best-gmail-add-ons/index.md
- [How to Schedule Email in Gmail](https://www.keeping.com/content/schedule-email-gmail/): When an email lands in someone’s inbox at the right time, it’s more likely to be brought to their attention. Scheduling emails in Gmail helps us do this. Machine-readable copy: https://www.keeping.com/content/schedule-email-gmail/index.md
- [How to Clean up Gmail in 8 Easy Steps](https://www.keeping.com/content/how-to-clean-up-gmail/): Aside from simply setting up a new account, cleaning your Gmail inbox is the best way to stay on top of the mess and ensure you keep delivering a superior standard of customer service. Machine-readable copy: https://www.keeping.com/content/how-to-clean-up-gmail/index.md
- [How to Send Encrypted Email in Gmail](https://www.keeping.com/content/how-to-send-encrypted-email-in-gmail/): This guide will teach you how to send encrypted emails in Gmail to be more secure with features such as Confidential Mode or S/MIME. Although neither is a guarantee of email safety, it’s still better than nothing for when you want to send emails with an added layer of security. Machine-readable copy: https://www.keeping.com/content/how-to-send-encrypted-email-in-gmail/index.md
- [Customer Response Time: The Ultimate Guide](https://www.keeping.com/content/customer-response-time/): Customer service response time is simply the amount of time it takes for your customer support staff to respond to a customer’s question. It is the most important metric when it comes to delivering great customer service. Machine-readable copy: https://www.keeping.com/content/customer-response-time/index.md
- [Reminder Email : Templates and Tips](https://www.keeping.com/content/reminder-email/): Deciding when to send a reminder message can often be a matter of significant difficulty. Here’s how to be successful without being pushy and rude. Machine-readable copy: https://www.keeping.com/content/reminder-email/index.md
- [Business Email Etiquette: Essential Rules](https://www.keeping.com/content/business-email-etiquette/): Sending emails in the business world is still a vital form of communication. Ensuring that you follow the proper business email etiquette means that you can form better relationships with your associates and increase the chances of success in your career. Machine-readable copy: https://www.keeping.com/content/business-email-etiquette/index.md
- [CRM in Gmail: How to Use Gmail as a CRM](https://www.keeping.com/content/how-to-use-gmail-as-a-crm/): Discover how to use CRM in Gmail. Learn the best ways and tools to help you use Gmail as a CRM. Machine-readable copy: https://www.keeping.com/content/how-to-use-gmail-as-a-crm/index.md
- [Sorry for the Late Response: How to Apologize in Email](https://www.keeping.com/content/sorry-for-the-late-response/): Acknowledging the delay, showing compassion for the customer’s feelings, and offering a solution, are all critical components of a great apology. Machine-readable copy: https://www.keeping.com/content/sorry-for-the-late-response/index.md
- [Customer Communication: The Practical Guide for Small Teams](https://www.keeping.com/content/communication-with-customers/): Customer communication is every exchange between a business and its customers. Here's how small teams handle it well, with practical channels and replies. Machine-readable copy: https://www.keeping.com/content/communication-with-customers/index.md
- [Creating A Knowledge Base: A Guide](https://www.keeping.com/content/creating-a-knowledge-base/): Creating a knowledge base is critical for any organization. A knowlege base is a centralized repository of information and knowledge that is organized and stored for easy access and retrieval. It is a valuable resource for individuals and organizations to store, manage, and share information… Machine-readable copy: https://www.keeping.com/content/creating-a-knowledge-base/index.md
- [Follow the Sun Model Explained](https://www.keeping.com/content/follow-the-sun-model/): By implementing the follow the sun model, companies can enhance customer satisfaction, improve service availability, and reduce response times. Machine-readable copy: https://www.keeping.com/content/follow-the-sun-model/index.md
- [The Email Autoresponder Guide](https://www.keeping.com/content/email-autoresponder/): Using the right email autoresponder software can help prevent emails from ending up in your junk folder. Emails should look like they come from a trusted source to encourage customers to open them. If used properly, email autoresponders can positively affect customer engagement rates and customer… Machine-readable copy: https://www.keeping.com/content/email-autoresponder/index.md
- [Real Estate Email Templates](https://www.keeping.com/content/real-estate-email-templates/): You don’t have to agonize over crafting the perfect emails from scratch. We’ve taken the initiative to do that for you. In this article, we’ve curated a collection of 20 free real estate email templates, each designed to address a specific stage of the client journey. Machine-readable copy: https://www.keeping.com/content/real-estate-email-templates/index.md
- [Customer Engagement Strategy Guide](https://www.keeping.com/content/engagement-strategy/): Effective customer engagement is all about building long-term customer relationships. Successful customer engagement is proactive and personalized, anticipating the needs and wants of your customers to provide a fantastic experience. Machine-readable copy: https://www.keeping.com/content/engagement-strategy/index.md
- [Gmail Templates: Supercharge Your Email](https://www.keeping.com/content/gmail-templates/): Join us as we dive into the world of email templates in Gmail, uncovering step-by-step instructions, best practices, and insider tips to help you create compelling and impactful templates. Machine-readable copy: https://www.keeping.com/content/gmail-templates/index.md
- [Gmail Read Receipts: A Keeping Guide](https://www.keeping.com/content/gmail-read-receipt/): Read receipts are only available if you are using Google Workspace (formerly G Suite) as part of an organization enabled by an administrator. But powerful third-party options are also available. Machine-readable copy: https://www.keeping.com/content/gmail-read-receipt/index.md
- [How to Add a Signature in Gmail](https://www.keeping.com/content/how-to-add-a-signature-in-gmail/): Email signatures are vital for users who want to send effective emails. Apart from simply looking more professional, email signatures make you more credible and increase the chances that you will receive a response to your email. Machine-readable copy: https://www.keeping.com/content/how-to-add-a-signature-in-gmail/index.md
- [How to Write a Formal Email](https://www.keeping.com/content/how-to-write-a-formal-email/): When writing a formal email for business purposes, it is important to use a structured format that is clear, concise, and professional. Here is a detailed breakdown of the structure of a formal email, plus 7 examples that are . Machine-readable copy: https://www.keeping.com/content/how-to-write-a-formal-email/index.md
- [Customer Support Outsourcing – How to Get Started](https://www.keeping.com/content/customer-support-outsourcing/): Whether you outsource your customer support or not, remember to keep the focus on quality and value for customers. The choice to outsource should only be made if you feel that it will definitely result in better experiences for customers, who are relying on your business to deliver great service. Machine-readable copy: https://www.keeping.com/content/customer-support-outsourcing/index.md
- [Google Workspace Sync](https://www.keeping.com/content/google-workspace-sync/): Google Workspace Sync for Microsoft Outlook (GWSMO) allows you to export data from Outlook to your Google Workspace account, including emails, contacts, calendars, tasks, and notes. Machine-readable copy: https://www.keeping.com/content/google-workspace-sync/index.md
- [16 Customer Service Interview Questions](https://www.keeping.com/content/customer-service-interview-questions/): Finding the right customer service candidate is never easy, but using these tried and true interview questions will help you along on your journey. Machine-readable copy: https://www.keeping.com/content/customer-service-interview-questions/index.md
- [Customer Service Trends](https://www.keeping.com/content/customer-service-trends/): The customer support industry needs to become more customer-focused. Companies that go above and beyond for customer satisfaction will naturally have a competitive edge. Here are the top trends in customer service. Machine-readable copy: https://www.keeping.com/content/customer-service-trends/index.md
- [How to Share Google Calendar](https://www.keeping.com/content/how-to-share-google-calendar/): Learn how to share Google Calendar – an extremely handy tool that you can use to share your events and appointments with other individuals. Not only does it give other users insight into your availability, but you can use it to schedule events with more than one person. Machine-readable copy: https://www.keeping.com/content/how-to-share-google-calendar/index.md
- [Voice of the Customer: How to Find Yours](https://www.keeping.com/content/voice-of-the-customer/): Customer experience is the new battlefield. In fact, more than two-thirds of companies now compete primarily on their customer experience. But delivering a great customer experience is impossible without knowing how your customers feel and what they want. Enter: Voice of the Customer. Voice of the… Machine-readable copy: https://www.keeping.com/content/voice-of-the-customer/index.md
- [This is How Gmail Automation Works (+ 10 Easy Techniques, incl. AI)](https://www.keeping.com/content/gmail-automation/): Are you spending too much time on email? Wondering how you could automate Gmail and reclaim that time? Machine-readable copy: https://www.keeping.com/content/gmail-automation/index.md
- [What Makes a Good Automated Response Email?](https://www.keeping.com/content/automated-response-email/): Automated response emails can never replace human customer service but they can help customers to feel more patient while they wait for an agent to become available. Machine-readable copy: https://www.keeping.com/content/automated-response-email/index.md
- [The Ultimate Customer Retention Guide](https://www.keeping.com/content/customer-retention-guide/): When customers feel that their needs are being met and their concerns are being addressed promptly and effectively, they are more likely to return to that business in the future. This customer retention guide can help you deliver effective customer service. Machine-readable copy: https://www.keeping.com/content/customer-retention-guide/index.md
- [How to Use AI in Customer Service](https://www.keeping.com/content/ai-customer-service/): Many customers now expect a certain level of artificial intelligence when interacting with customer service teams – it’s all about how you deploy it. Machine-readable copy: https://www.keeping.com/content/ai-customer-service/index.md
- [How to Improve Customer Experience](https://www.keeping.com/content/improve-customer-experience/): Customers who have a great experience with your company are more satisfied and more loyal – it makes the difference between an interaction that is purely transactional and one that creates delight in your customers. Machine-readable copy: https://www.keeping.com/content/improve-customer-experience/index.md
- [How to Set Up an Internal Helpdesk](https://www.keeping.com/content/internal-helpdesk/): An internal helpdesk can be a valuable asset for your brand, providing employees with the support and resources they need to perform their jobs effectively and efficiently. Machine-readable copy: https://www.keeping.com/content/internal-helpdesk/index.md
- [15 Examples of Empathy Statements for Customer Service](https://www.keeping.com/content/empathy-statements/): Your agents need all the help they can get when dealing with demanding customers, and empathy statements can help them vastly improve their customer service. Machine-readable copy: https://www.keeping.com/content/empathy-statements/index.md
- [Archiving Emails : Everything You Need to Know](https://www.keeping.com/content/what-is-archiving-emails/): Email archiving makes organizing and accessing email data for a business more effective. With an email archiving solution, employees can quickly search for and retrieve important emails, making locating critical information or correspondence easier. Machine-readable copy: https://www.keeping.com/content/what-is-archiving-emails/index.md
- [How to Use Google Workspace for Project Management](https://www.keeping.com/content/manage-projects-with-google/): Wondering how to use Google Workspace for project management? Looking for advice on how to turn your Google Workspace into project management tool? Machine-readable copy: https://www.keeping.com/content/manage-projects-with-google/index.md
- [Measuring Customer Perception: How to Do It](https://www.keeping.com/content/measuring-customer-perception/): Measuring Customer perception is an important task to understand nearly every aspect of your business. Use customer feedback, online mentions, and NPS scores to understand how your customers perceive your company. Machine-readable copy: https://www.keeping.com/content/measuring-customer-perception/index.md
- [13 Absolutely Critical Customer Service Guidelines to Follow](https://www.keeping.com/content/customer-service-guidelines/): Are you looking for customer service guidelines to improve your support ops? Wondering what guidelines to follow in your customers service? Machine-readable copy: https://www.keeping.com/content/customer-service-guidelines/index.md
- [Google Workspace vs Microsoft 365](https://www.keeping.com/content/google-workspace-vs-microsoft-365/): Users will love the familiarity of Google Workspace and the simplicity of its apps. Power users may be more inclined to go for the advanced features of Microsoft 365, especially those in the enterprise. Microsoft 365’s tools have been an office stalwart for a long time, but Google is rapidly… Machine-readable copy: https://www.keeping.com/content/google-workspace-vs-microsoft-365/index.md
- [Inbox Zero: Secrets and Tricks](https://www.keeping.com/content/inbox-zero/): Don’t let your email control you. Using the inbox zero method, you can get back on top of your email and regain more time to devote to other, more rewarding tasks. Machine-readable copy: https://www.keeping.com/content/inbox-zero/index.md
- [5 Fun Customer Service Training Games](https://www.keeping.com/content/customer-service-training-games/): Customer service agents don’t spring into being well-trained and capable. It takes dedicated time and effort to ensure your service reps have the necessary skills to enable them to deliver good customer service. Customer service training doesn’t have to cost the earth, either. There are many free… Machine-readable copy: https://www.keeping.com/content/customer-service-training-games/index.md
- [Customer Service Travel Hospitality: A Guide](https://www.keeping.com/content/customer-service-travel-hospitality/): Customer service is the backbone of travel and hospitality businesses that depend heavily on customer loyalty and word-of-mouth publicity. This is why delivering excellent customer service becomes important. Machine-readable copy: https://www.keeping.com/content/customer-service-travel-hospitality/index.md
- [Excellent Customer Service 101: How to Make Your Customers Happy](https://www.keeping.com/content/excellent-customer-service/): Use this guide to create an excellent customer service strategy so you can not only boost your bottom line but, most importantly, make your customers happy. Machine-readable copy: https://www.keeping.com/content/excellent-customer-service/index.md
- [6 Tips for Writing Better Customer Service Emails](https://www.keeping.com/content/writing-customer-service-emails/): Learn how to write better customer service emails. See examples of good customer service writing. Machine-readable copy: https://www.keeping.com/content/writing-customer-service-emails/index.md
- [Guide to Google Workspace Pricing](https://www.keeping.com/content/google-workspace-pricing/): If you’re in the market for Google Workspace, consider the plan that will be right for you and remember you can always scale up if needed. Machine-readable copy: https://www.keeping.com/content/google-workspace-pricing/index.md
- [Outlook to Gmail Migration: Step by Step](https://www.keeping.com/content/outlook-to-gmail-migration/): Here’s how to migrate your email from Outlook into Google Workspace, step by step. Machine-readable copy: https://www.keeping.com/content/outlook-to-gmail-migration/index.md
- [Top 8 Customer Service Performance Metrics](https://www.keeping.com/content/customer-service-performance-metrics/): No matter how small your customer service team is, tracking metrics from day one will set you up for customer happiness. Though it might be hard to initially look at the data and gain a true picture of your customer service quality, it will be worth it in the long run. Machine-readable copy: https://www.keeping.com/content/customer-service-performance-metrics/index.md
- [The Future of Customer Service](https://www.keeping.com/content/future-of-customer-service/): The future of customer service belongs to companies that combine AI and humans to provide excellent customer service solutions. New ideas will fill the customer service industry. We’ve compiled a list of future trends in customer support. Machine-readable copy: https://www.keeping.com/content/future-of-customer-service/index.md
- [How to Merge Email Accounts in Gmail](https://www.keeping.com/content/how-to-merge-email-accounts/): Gmail represents a powerful way to merge your email accounts and work productively from the same inbox. Not only can you receive emails in the same inbox, but you can also send emails from different addresses. Machine-readable copy: https://www.keeping.com/content/how-to-merge-email-accounts/index.md
- [What is B2B Customer Service?](https://www.keeping.com/content/what-is-b2b-customer-service/): B2B customer service is very different from B2C customer service. This is why the same tips cannot be applied to B2B and B2C customer service. Find out the 10 best practices that will improve your customer experiences. Machine-readable copy: https://www.keeping.com/content/what-is-b2b-customer-service/index.md
- [How to Write a Proper Email (with templates)](https://www.keeping.com/content/how-to-write-a-proper-email/): Learn how to write a proper email so you can stand out from the herd. Forming and structuring email is critical for coming across in the right manner and maximizing the chances of a response. Machine-readable copy: https://www.keeping.com/content/how-to-write-a-proper-email/index.md
- [Build an Action Plan for Customer Service](https://www.keeping.com/content/action-plan-for-customer-service/): A customer service action plan includes strategies to help your service agents handle consumer interactions. A top-notch customer service action plan will have guidelines to deliver a consistent consumer experience to customers throughout their buying journey. Machine-readable copy: https://www.keeping.com/content/action-plan-for-customer-service/index.md
- [13 Best Helpdesk Software and Tools](https://www.keeping.com/content/best-help-desk-software/): Discover the best help desk software and tools on the marketing today and find out the tool to run your help desk. Machine-readable copy: https://www.keeping.com/content/best-help-desk-software/index.md
- [How to Use Gmail Filters in Your Inbox](https://www.keeping.com/content/gmail-filters/): Using Gmail for customer emails doesn’t mean being controlled by your inbox. Gmail filters allow you to take charge and manage your incoming mail more effectively. Machine-readable copy: https://www.keeping.com/content/gmail-filters/index.md
- [Help Desk Ticket Categories: A Guide](https://www.keeping.com/content/help-desk-ticket-categories/): Categorize your help desk queries to ease the job of your customer service agents and ultimately provide excellent customer experiences. Machine-readable copy: https://www.keeping.com/content/help-desk-ticket-categories/index.md
- [The Guide to Personalized Customer Service](https://www.keeping.com/content/personalized-customer-service/): Taking time to understand your customers and offer them personalized and unique solutions based on their requirements can help you create a loyal customer base that will keep coming back to you for more. Machine-readable copy: https://www.keeping.com/content/personalized-customer-service/index.md
- [12 Customer Service Experts to Follow](https://www.keeping.com/content/customer-service-experts/): You can learn from these top customer service experts who have limitless tips and insights to share. Whether you’re looking for practical strategies or simply inspiration, these customer service pros will be able to help. Machine-readable copy: https://www.keeping.com/content/customer-service-experts/index.md
- [The Impact of Customer Service Technology](https://www.keeping.com/content/customer-service-technology/): The customer service landscape is constantly changing, and many of these changes are driven by the development of new technologies. More is becoming possible regarding how we help customers, and improvements are coming to the experience that businesses can provide. Machine-readable copy: https://www.keeping.com/content/customer-service-technology/index.md
- [How to End an Email to a Customer](https://www.keeping.com/content/how-to-end-an-email-to-a-customer/): The ideal email ending makes a good impression on the recipient, inspires action, and gives the recipient your contact information. So you must know how to write one. This article will be your guide to writing the perfect email ending! Machine-readable copy: https://www.keeping.com/content/how-to-end-an-email-to-a-customer/index.md
- [Assigning Tasks: How to Delegate Effectively](https://www.keeping.com/content/assigning-tasks/): There are certain projects that could never be completed if they weren’t broken down into individual tasks, especially those of a certain size and complexity. As soon as your team grows bigger than one or two people, you need to make use of the ability to assign tasks to achieve your goals. Machine-readable copy: https://www.keeping.com/content/assigning-tasks/index.md
- [The Importance of a Customer-first Mindset](https://www.keeping.com/content/customer-first-mindset/): Customer-first companies outcompete their competitors and earn more loyal customers. If you put your customers first, they will be more happy and more satisfied with your business. Machine-readable copy: https://www.keeping.com/content/customer-first-mindset/index.md
- [9 Critical Customer Service Factors For Success](https://www.keeping.com/content/customer-service-factors/): Did you know that a critical factor determining customer loyalty to a brand is the level of customer service they receive? Yes, when you treat customers well, they are more likely to choose you over a competitor and to make repeat purchases. Especially when problems arise, customers are waiting… Machine-readable copy: https://www.keeping.com/content/customer-service-factors/index.md
- [15 Amazing Gmail Chrome Extensions](https://www.keeping.com/content/gmail-chrome-extensions/): If you are in Gmail all day, we’ve done the hard work for you and found the best Gmail extensions to speed up your workflow. Gmail can be an incredible tool when it’s powered-up with these extensions. Machine-readable copy: https://www.keeping.com/content/gmail-chrome-extensions/index.md
- [Help Desk Reporting: 9 Best Practices to Follow](https://www.keeping.com/content/help-desk-reports/): Are you looking to start measuring customer support performance? Learn how to do this well with these help desk reporting best practices. Machine-readable copy: https://www.keeping.com/content/help-desk-reports/index.md
- [How to Make a Group Email in Gmail](https://www.keeping.com/content/how-to-make-a-group-email-in-gmail/): Group Gmail accounts are a great way to send an email to a whole company, team, or division. Once created, you can easily send an email to multiple recipients without the effort of typing every email address. Machine-readable copy: https://www.keeping.com/content/how-to-make-a-group-email-in-gmail/index.md
- [13 Best Issue Tracking Software Tools Today](https://www.keeping.com/content/best-issue-tracking-software/): A good issue tracking software is a must-have for a modern brand. Discover what are the best issue tracking systems on the market today, and how to choose the right one. Machine-readable copy: https://www.keeping.com/content/best-issue-tracking-software/index.md
- [The Importance of Customer Service Values](https://www.keeping.com/content/customer-service-values/): Companies who live by their team’s customer service values are well-placed to experience growth as they can positively impact customer loyalty and satisfaction. When you intentionally create and implement your values, customer service teams are more successful and deliver a better standard of… Machine-readable copy: https://www.keeping.com/content/customer-service-values/index.md
- [How to Create an Internal Knowledge Base: Example + The Best Software](https://www.keeping.com/content/internal-knowledge-base/): When your employees can’t resolve an issue independently, they’ll need an internal knowledge base to refer to. An internal knowledge base helps you store your company information to boost employee productivity. To bring the best out of your internal KB, you must create it in the right manner and… Machine-readable copy: https://www.keeping.com/content/internal-knowledge-base/index.md
- [How to Say No to Customers: 11 Tips + Examples](https://www.keeping.com/content/how-to-say-no-to-customers/): The big no. It is the one word your customers will not like hearing from you. But sometimes, you just have to refuse service to a customer. By reading a few tips you’ll be able to say no in a way that your customers will not complain about a negative customer experience. Machine-readable copy: https://www.keeping.com/content/how-to-say-no-to-customers/index.md
- [4 Customer Service Case Studies to Inspire You](https://www.keeping.com/content/customer-service-case-studies/): Customer service case studies help attract new customers to your business by showing them how your company can help them. Instead of simply telling customers what you can do for them, you demonstrate it with storytelling and draw them in. Machine-readable copy: https://www.keeping.com/content/customer-service-case-studies/index.md
- [What is a Customer Exit Survey and How Can it Help Your Business?](https://www.keeping.com/content/customer-exit-survey/): There is no better time to gather feedback than when customers are canceling their subscription. If you can convince these customers to share their thoughts, you’ll be empowered to make positive changes and proactively prevent future customer churn. Machine-readable copy: https://www.keeping.com/content/customer-exit-survey/index.md
- [How to Hire Customer Service Representatives](https://www.keeping.com/content/hire-customer-service-representatives/): Your customer service team is very frequently your business’s only form of direct contact with customers. Whenever customers have a problem, they will get in touch with a customer service rep and hope to have it fixed for them. Not only that, customers expect a positive interaction with a warm and… Machine-readable copy: https://www.keeping.com/content/hire-customer-service-representatives/index.md
- [Honest Customer Service: How to Deliver It](https://www.keeping.com/content/honest-customer-service/): Your customers don’t like being kept in the dark. Honest customer service is difficult to deliver but equally important. It helps in building brand credibility and forms a connection with your customers. As an organization, you should always aim to deliver customer service that is honest and… Machine-readable copy: https://www.keeping.com/content/honest-customer-service/index.md
- [12 Customer Service Stories To Warm Your Heart](https://www.keeping.com/content/customer-service-stories/): Whatever the type of customer service, these incredible moments stick with us. Not only do they attract positive attention for your brand, but they also impact customer retention, loyalty and engagement. Customers love to do business with companies who offer amazing customer service. Machine-readable copy: https://www.keeping.com/content/customer-service-stories/index.md
- [How to Create a Customer Service Philosophy](https://www.keeping.com/content/customer-service-philosophy/): The first step in improving your customer’s experience is developing a customer service philosophy for your company. A good customer service philosophy should provide a vision and the values to guide your team in their interactions with customers. Machine-readable copy: https://www.keeping.com/content/customer-service-philosophy/index.md
- [How to Respond to Price Negotiation](https://www.keeping.com/content/how-to-respond-to-price-negotiation/): Customers who are new to your product or service may occasionally ask for a price discount during your sales cycle. There are techniques that your sales reps can use to respond to these price negotiations and obtain the best deal for your business. Machine-readable copy: https://www.keeping.com/content/how-to-respond-to-price-negotiation/index.md
- [Help Desk vs Service Desk: What’s the difference?](https://www.keeping.com/content/help-desk-vs-service-desk/): Do you need a help desk or a service desk? Or maybe you need both? In this guide, we’ll explain the difference between service desk and a help desk, and help you decide which one is best for you. Machine-readable copy: https://www.keeping.com/content/help-desk-vs-service-desk/index.md
- [11 Ways to Deliver Personable Customer Service](https://www.keeping.com/content/personable-customer-service/): To deliver personable customer service, your agents must act like humans rather than corporate robots. This entails being vulnerable and putting yourself out there, even if customers don’t respond in the exact ways that we would like Machine-readable copy: https://www.keeping.com/content/personable-customer-service/index.md
- [How to Respond to a Cancellation Email [with templates]](https://www.keeping.com/content/how-to-respond-to-a-cancellation-email/): A great cancellation email can potentially re-engage a customer with your business and win them back. At the very least your customers will appreciate that your business has put effort into ending the relationship and that you care about their feedback. Machine-readable copy: https://www.keeping.com/content/how-to-respond-to-a-cancellation-email/index.md
- [This is How You Perform a Powerful Customer Service Audit (+ Checklist to Follow)](https://www.keeping.com/content/customer-service-audit/): A customer service audit helps you evaluate the quality of your support. Learn how to perform a customer service audit, and grab a checklist to follow in your organization. Machine-readable copy: https://www.keeping.com/content/customer-service-audit/index.md
- [15 Email Productivity Tips That Will Help You Get More Done](https://www.keeping.com/content/email-productivity-tips/): Struggling with too many emails? Spending too much time clearing your inbox instead of doing more important things? Check out these email productivity tips that will help you tame your email once and for all. Machine-readable copy: https://www.keeping.com/content/email-productivity-tips/index.md
- [20 Funny Customer Service Quotes](https://www.keeping.com/content/funny-customer-service-quotes/): These funny customer service quotes will hopefully inspire you to do better at your own customer service. If you run a business yourself, then investing in customer service is one of the best decisions you can make. Machine-readable copy: https://www.keeping.com/content/funny-customer-service-quotes/index.md
- [16 Help Desk Tips You Need To Read](https://www.keeping.com/content/help-desk-tips/): When you’re aware of what needs to be done to make the best of a help desk software, only then your agents can be productive and your customer service levels can go up. Read these help desk tips to deliver excellent customer service using your help desk. Machine-readable copy: https://www.keeping.com/content/help-desk-tips/index.md
- [Triaging Tickets: How To Create a Triage Workflow](https://www.keeping.com/content/triaging-tickets/): As your business grows, so does the number of support tickets. While it’s a good thing managing too many tickets can be chaotic. With ticket triaging, you can save time and provide excellent customer service. Prepare your own workflow and keep a mix of human and AI for the perfect triage system. Machine-readable copy: https://www.keeping.com/content/triaging-tickets/index.md
- [How to Create a Customer Success Playbook (+ 4 FREE Templates)](https://www.keeping.com/content/customer-success-playbook/): A customer success playbook gives your CSMs the knowledge they require to add value for your consumers and includes all the tools they need to successfully onboard, develop, and retain customers. Machine-readable copy: https://www.keeping.com/content/customer-success-playbook/index.md
- [What is Incident Management?](https://www.keeping.com/content/what-is-incident-management/): Incident management is a process of ITSM that focuses on restoring the functioning of your organization’s services to normal service operation. It is the role of the IT service desk to manage incidents which could be anything from a computer with malware to an outage of the organization’s internet. Machine-readable copy: https://www.keeping.com/content/what-is-incident-management/index.md
- [What is a Ticket Priority?](https://www.keeping.com/content/ticket-priority/): Support ticket priority levels help you maximize the potential of your customer service and make your customers feel heard and reassured within a reasonable amount of time. Machine-readable copy: https://www.keeping.com/content/ticket-priority/index.md
- [What are Customer Inquiries and Why are They Important?](https://www.keeping.com/content/customer-inquiries/): Businesses who effectively deal with their customer inquiries will enjoy a better brand reputation and more loyal and satisfied customers. Every customer inquiry is important and requires a well-crafted, thoughtful reply. Machine-readable copy: https://www.keeping.com/content/customer-inquiries/index.md
- [Customer Service Checklist: 21 Best Practices You Need to Follow](https://www.keeping.com/content/customer-service-checklist/): A customer service checklist brings productivity and efficiency to your customer service operation. It is the perfect helping hand for your customer service strategy. Read these 21 customer service points you want to check to ensure excellent customer experiences. Machine-readable copy: https://www.keeping.com/content/customer-service-checklist/index.md
- [What is a Support Ticket?](https://www.keeping.com/content/support-ticket/): Support tickets are a record of a customer communication with a support representative. Learn more about what support tickets are and how to use them properly in your support ticket system. Machine-readable copy: https://www.keeping.com/content/support-ticket/index.md
- [What is First Contact Resolution?](https://www.keeping.com/content/first-contact-resolution/): First Contact Resolution (or First Call Resolution) is the percentage of customer queries in the contact center that are resolved during the initial contact with the customer, without requiring the customer or agent to follow up on the issue. Machine-readable copy: https://www.keeping.com/content/first-contact-resolution/index.md
- [What is a Customer Service Agent?](https://www.keeping.com/content/customer-service-agent/): Customer support agents are typically tasked with providing technical support to customers using software and hardware products primarily. They can be thought of as a subset of customer service, since they provide a service to your customers but are more specialized. Machine-readable copy: https://www.keeping.com/content/customer-service-agent/index.md
- [Customer Service vs Customer Experience: What’s the Difference?](https://www.keeping.com/content/customer-service-vs-customer-experience/): Customer service and customer experience are not the same things, but they are related. Customer service is a piece of the customer experience puzzle. Machine-readable copy: https://www.keeping.com/content/customer-service-vs-customer-experience/index.md
- [Mean Time To Resolution](https://www.keeping.com/content/mean-time-to-resolution/): Mean Time to Resolution (MTTR) is the average time between a customer reporting a problem incident and when that interaction is marked “resolved.” Machine-readable copy: https://www.keeping.com/content/mean-time-to-resolution/index.md
- [What is a Resolution Rate?](https://www.keeping.com/content/resolution-rate/): Resolution Rate is a customer service metric that tell you how many tickets assigned to a customer service agent are solved over a particular time frame. Machine-readable copy: https://www.keeping.com/content/resolution-rate/index.md
- [What is ITSM ?](https://www.keeping.com/content/itsm/): ITSM (IT Service Management) is the concept of delivering IT as a service. ITSM is responsible for the end-to-end management of designing, creating, delivering, supporting and managing IT services that enable employees to do their jobs. ITSM means continually improving IT services so they keep… Machine-readable copy: https://www.keeping.com/content/itsm/index.md
- [What is First Response Time?](https://www.keeping.com/content/first-response-time/): First Response Time (FRT) is the amount of time that elapses between when a customer first submits a ticket and your customer service agent sends a response. First Response Time does not include automated responses or messages from chatbots, or tickets that come in outside of business hours. Machine-readable copy: https://www.keeping.com/content/first-response-time/index.md
- [What is ITIL?](https://www.keeping.com/content/what-is-itil/): In times when IT and business cannot exist without each other, understanding one of the most popular ITSM framework ITIL is key to meeting your business goals. ITIL serves important benefits and comes in many versions. However, not all parts of this framework will be suitable for you—the pivotal… Machine-readable copy: https://www.keeping.com/content/what-is-itil/index.md
- [What is a Customer Service Policy? [Plus How to Make One]](https://www.keeping.com/content/customer-service-policy/): Businesses who have a customer service policy have customers and employees that know what to expect, reducing the prospect of nasty surprises. Here’s how to make one with 3 awesome examples. Machine-readable copy: https://www.keeping.com/content/customer-service-policy/index.md
- [The 14 Golden Customer Service Rules](https://www.keeping.com/content/rules-of-customer-service/): These 14 customer service rules aren’t just a list you should look at once and forget about – you should make an effort to regularly and consistently implement them into your customer service strategy. Machine-readable copy: https://www.keeping.com/content/rules-of-customer-service/index.md
- [7 Absolutely Amazing Groove Alternatives Today](https://www.keeping.com/content/groovehq-alternative/): While GrooveHQ is an excellent way to handle customer inquiries, there are more modern (and cheaper) alternatives. Here are 7 Groove alternatives to check out. Machine-readable copy: https://www.keeping.com/content/groovehq-alternative/index.md
- [11 Kayako Alternatives for Busy Teams](https://www.keeping.com/content/kayako-alternative/): Considering using Kayako to manage support tickets but aren’t absolutely sure that it’s the best choice for you? Wondering what other alternatives to Kayako might be worth trying? Machine-readable copy: https://www.keeping.com/content/kayako-alternative/index.md
- [61 Eye-Opening Customer Service Statistics](https://www.keeping.com/content/customer-service-statistics/): For you to be able to put up exemplary customer service efforts, it is crucial to look at industry standards and customer service data. We’ve done the research for you and brought 61 customer service statistics you need to see. Machine-readable copy: https://www.keeping.com/content/customer-service-statistics/index.md
- [5 Gmelius Alternatives to Consider for Customer Support](https://www.keeping.com/content/gmelius-alternative/): One of the most significant features about Gmelius is its native integration with Gmail, working within a familiar platform to collaborate on emails and deliver better customer support. But Gmelius isn’t the only game in town when you need to integrate with Google Workspace. Machine-readable copy: https://www.keeping.com/content/gmelius-alternative/index.md
- [9 Ways to Implement a Customer Service Strategy](https://www.keeping.com/content/customer-service-strategy-guide/): Providing excellent customer service is something every business should strive for. But successfully delivering customer service doesn’t happen by accident or as the result of the efforts of a few individuals. It’s the outcome of a conscious strategy that’s implemented by customer-focused… Machine-readable copy: https://www.keeping.com/content/customer-service-strategy-guide/index.md
- [7 Help Scout Alternatives for Customer-Obsessed Teams](https://www.keeping.com/content/helpscout-alternative/): Help Scout can be a good option if you’re looking to upgrade your customer support software. It offers live chat, shared inbox, and help center to enhance the service you’re able to offer your customers. However, Help Scout might be too complex if all you’re looking for is a shared inbox to help… Machine-readable copy: https://www.keeping.com/content/helpscout-alternative/index.md
- [6 SupportBee Alternatives to Try](https://www.keeping.com/content/supportbee-alternative/): SupportBee may not be the perfect fit for your needs – some find it lacking in key features. Here are some alternatives to try. Machine-readable copy: https://www.keeping.com/content/supportbee-alternative/index.md
- [What is Customer Service Evaluation? [with examples]](https://www.keeping.com/content/customer-service-evaluation/): Even though the customer service you are currently offering may already hit the mark, there are always areas for improvement. If you are not evaluating your service reps’ performance then you’re missing vital opportunities for growth, and also doing your employees a disservice. Machine-readable copy: https://www.keeping.com/content/customer-service-evaluation/index.md
- [How to Organize Gmail](https://www.keeping.com/content/how-to-organize-gmail/): If your Gmail inbox looks like a messy platter right now and you feel uneasy every time you look at it—we’re here with Gmail organization tips that’ll make your inbox free from clutter. Machine-readable copy: https://www.keeping.com/content/how-to-organize-gmail/index.md
- [16 Customer Service Training Ideas for Your Team](https://www.keeping.com/content/customer-service-training/): Choosing the right training program is not easy, but you’ll want to focus on a mixture of hard and soft skills to ensure your agents are well-rounded. These customer service training ideas should help you achieve your goals. Machine-readable copy: https://www.keeping.com/content/customer-service-training/index.md
- [What is the Best HappyFox Alternative for Support Teams?](https://www.keeping.com/content/happyfox-alternative/): Companies who are in the market for help desk software should consider all their options before committing to a single tool. We’ve brought together the best HappyFox alternatives to help you decide which software is right for you. Machine-readable copy: https://www.keeping.com/content/happyfox-alternative/index.md
- [17 Best Freshdesk Alternatives](https://www.keeping.com/content/freshdesk-alternative/): Looking for a Freshdesk Alternative? Consider these 17 amazing alternatives to Freshdesk. Machine-readable copy: https://www.keeping.com/content/freshdesk-alternative/index.md
- [8 Customer Service Goals to Set for Your Business](https://www.keeping.com/content/customer-service-goals/): Measurable customer service goals can tell you if you’re on track to improving customer service and earning more loyal and satisfied customers. Machine-readable copy: https://www.keeping.com/content/customer-service-goals/index.md
- [How to Respond to Negative Reviews](https://www.keeping.com/content/how-to-respond-to-negative-reviews/): When replies to negative reviews are thoughtful, personalized and constructive, customers are much more likely to forgive you for a bad service experience. Machine-readable copy: https://www.keeping.com/content/how-to-respond-to-negative-reviews/index.md
- [Bad Customer Service Explained](https://www.keeping.com/content/bad-customer-service/): Imagine this: You have a great business going, the sales are going up each day, but one day one your customer support representative fails to help a customer experiencing problems. The customer gets frustrated, and proceeds to create a twitter thread about your poor customer service. It becomes… Machine-readable copy: https://www.keeping.com/content/bad-customer-service/index.md
- [How to Remove Bad Reviews Online](https://www.keeping.com/content/remove-bad-reviews/): Removing a negative review may not entirely be in your hands but dealing with it properly is. You can turn a negative review into a customer if you deal with it accurately. Machine-readable copy: https://www.keeping.com/content/remove-bad-reviews/index.md
- [Help Desk Escalation Process: 9 Tips for Your Business](https://www.keeping.com/content/help-desk-escalation-process/): Having a help desk escalation procedure in place streamlines your operations and ensures your team is equipped to handle the more complex customer support requests. Customers are assured that your business is able to competently resolve their problems and they feel more satisfied with your brand… Machine-readable copy: https://www.keeping.com/content/help-desk-escalation-process/index.md
- [Professionalism in Customer Service](https://www.keeping.com/content/professionalism-in-customer-service/): When you treat your customers professionally they are likely to respond in kind. A professional manner in customer service helps your business to build a positive reputation and nurture rewarding relationships with customers. Machine-readable copy: https://www.keeping.com/content/professionalism-in-customer-service/index.md
- [Customer Service Security: 10 Ways to Improve](https://www.keeping.com/content/customer-service-security/): Keeping your customers’ data secure is something you should take very seriously. In today’s world, customer service teams just can’t be sure there isn’t a malicious hacker trying to hack their data. When customers are sharing their data with you online, they implicitly expect your business to take… Machine-readable copy: https://www.keeping.com/content/customer-service-security/index.md
- [The Importance of Customer Service Voice](https://www.keeping.com/content/customer-service-voice/): In customer service, service reps are speaking with customers day in, day out. And it’s important to remember that it’s not just about what you say, but how you say it. Machine-readable copy: https://www.keeping.com/content/customer-service-voice/index.md
- [11 Inspirational Customer Success Quotes](https://www.keeping.com/content/customer-success-quotes/): We’ve gathered together the top Customer Success quotes from 11 leaders in the industry to inspire you. Machine-readable copy: https://www.keeping.com/content/customer-success-quotes/index.md
- [17 Customer Success Blogs You Should Be Reading](https://www.keeping.com/content/customer-success-blogs/): Read these customer success blogs for actionable advice on how you can improve customer success at your business. They’re all written by thought leaders working on the front lines of customer success. Machine-readable copy: https://www.keeping.com/content/customer-success-blogs/index.md
- [Use Workload Management to Optimize Your Team](https://www.keeping.com/content/workload-management/): The goal of any workload management strategy should be to work smarter, not harder. When you appropriately allocate resources across your team, the result is a team that is more productive and happier at work. Use these tools and strategies to work smarter, not harder. Machine-readable copy: https://www.keeping.com/content/workload-management/index.md
- [Which Shopify Customer Service App is Right for Your Business?](https://www.keeping.com/content/shopify-customer-service-app/): It’s critical to integrate Shopify with your customer support app if you want to increase sales and ensure you’re offering excellent support to each and every customer. Here are 9 apps that make it easy to support your customers. Machine-readable copy: https://www.keeping.com/content/shopify-customer-service-app/index.md
- [25 Funny Customer Service Memes](https://www.keeping.com/content/customer-service-memes/): When you’re holding your head in your hands and wishing you were anywhere else, these customer service memes can help improve your mood and see the funny side of customer service. Machine-readable copy: https://www.keeping.com/content/customer-service-memes/index.md
- [What are Help Desk SLAs?](https://www.keeping.com/content/help-desk-slas/): A help desk SLA (service level agreement) is an official contract between the service provider and the end user describing the level of service to be provided, including quality of service, timeliness of service, and the channels it is to be delivered on. Machine-readable copy: https://www.keeping.com/content/help-desk-slas/index.md
- [Get Organized with Gmail Labels](https://www.keeping.com/content/gmail-labels/): Go from inbox chaos to inbox zero with Gmail labels. Use labels just like you would folders to keep all your emails organized. Here’s how to create, edit, and nest Gmail labels to get your inbox under control. Machine-readable copy: https://www.keeping.com/content/gmail-labels/index.md
- [The 6 Best SLA Metrics](https://www.keeping.com/content/sla-metrics/): SLA metrics are the way to verify whether your business is on the right track and can be used to report back to customers that the business is fulfilling its promise. Machine-readable copy: https://www.keeping.com/content/sla-metrics/index.md
- [How to Write an Apology Letter to a Customer](https://www.keeping.com/content/how-to-write-an-apology-letter-to-a-customer/): An apology letter is your business’s opportunity to make amends with upset customers and retain them for the future. When customers receive a genuine apology letter from a business, they are much more likely to forgive errors and to do business with them again. Machine-readable copy: https://www.keeping.com/content/how-to-write-an-apology-letter-to-a-customer/index.md
- [How to Craft a Customer Service Mission Statement](https://www.keeping.com/content/customer-service-mission-statement/): When you have a customer service mission statement, your business is clear on its goals. You have a standard that you can rally around and use as inspiration to provide superior customer service. See how to develop a mission statement for your own company. Machine-readable copy: https://www.keeping.com/content/customer-service-mission-statement/index.md
- [11 Types of Customers and How to Handle Them](https://www.keeping.com/content/types-of-customers/): Delivering great customer service isn’t an exact science but it helps to understand you different types of customers. Segmenting your customers into types helps you adjust your approach to handling the different kinds of customer enquiries you may get and helps you make your customers happier. Machine-readable copy: https://www.keeping.com/content/types-of-customers/index.md
- [10 Customer Service Initiatives You Can Use in Your Business](https://www.keeping.com/content/customer-service-initiatives/): Your customer service should be a continually improving process so you’re always in step with what your customers want, and will stand out from the competition. Here are 10 ideas to proactively engage with your own customers. Machine-readable copy: https://www.keeping.com/content/customer-service-initiatives/index.md
- [9 Ideas for Customer Appreciation Day that Show Your Business Cares](https://www.keeping.com/content/customer-appreciation-day/): Customer Appreciation Day is an opportunity for your business to generate goodwill and go one step further than simply customer service. Loyal customers who are valued will spend more, return time and time again, and tell their friends about you. Machine-readable copy: https://www.keeping.com/content/customer-appreciation-day/index.md
- [10 Customer Service Incentive Ideas](https://www.keeping.com/content/customer-service-incentive-ideas/): Customer service incentives can help agents feel more engaged and motivated. Here are 10 ideas on how to implement a customer service incentive program in your own company. Machine-readable copy: https://www.keeping.com/content/customer-service-incentive-ideas/index.md
- [Why You (Probably) Don’t Need a Dedicated Customer Service Team](https://www.keeping.com/content/dedicated-customer-service/): When you keep customer service in-house, everyone from your CEO downwards can be involved in helping customers. There’s no need for a dedicated customer service team. Machine-readable copy: https://www.keeping.com/content/dedicated-customer-service/index.md
- [Benefits of Gmail for Customer Service Teams](https://www.keeping.com/content/benefits-of-gmail/): If you’re considering a customer support tool for your service team, look no further than Gmail. It’s a powerful platform that’s nevertheless simple to use and easy to set up. Machine-readable copy: https://www.keeping.com/content/benefits-of-gmail/index.md
- [How to Cultivate Customer Obsession](https://www.keeping.com/content/customer-obsession/): In today’s market, it’s not enough to simply pay attention to your customers. You have to truly obsess over them in order to maintain a competitive edge and stand out from the crowd. Machine-readable copy: https://www.keeping.com/content/customer-obsession/index.md
- [18 Magic Words for Customer Service](https://www.keeping.com/content/magic-words-for-customer-service/): Using these magic words will elevate your customer service so that customers will start to rave about your business. It will turn what could have been a mundane support interaction into a magical moment that your customers will never forget. Machine-readable copy: https://www.keeping.com/content/magic-words-for-customer-service/index.md
- [5 Handy Help Desk Templates](https://www.keeping.com/content/help-desk-template/): When used correctly, help desk templates can allow you to get back to your customers more quickly, save agents’ time, and help minimize mistakes. Here are 5 help desk templates to get you started. Machine-readable copy: https://www.keeping.com/content/help-desk-template/index.md
- [How Customer Perception Impacts Your Business (and ways to improve it)](https://www.keeping.com/content/customer-perception/): Gaining insight into customer perception doesn’t have to be difficult. You just have to know where to look. Machine-readable copy: https://www.keeping.com/content/customer-perception/index.md
- [22 Help Desk Interview Questions to Ask Your Candidates](https://www.keeping.com/content/help-desk-interview-questions/): When interviewing for a help desk position, use these help desk interview questions to screen your candidates for technical know-how, communication skills, their customer service abilities, and how well they work in a team. Machine-readable copy: https://www.keeping.com/content/help-desk-interview-questions/index.md
- [10 Common Help Desk Problems and Solutions](https://www.keeping.com/content/common-help-desk-problems-and-solutions/): Help desks in most organizations are extremely busy places. A wide range of issues and problems are normally sent into the help desk and the support team has to find ways of dealing with them. Nevertheless, there are some problems that recur again and again, to the point where you may be tearing… Machine-readable copy: https://www.keeping.com/content/common-help-desk-problems-and-solutions/index.md
- [7 Help Desk Best Practices](https://www.keeping.com/content/help-desk-best-practices/): Discover how to set up a help desk in your organization. Learn 7 absolutely critical best practices to follow to ensure that your helpdesk is operating smoothly. Machine-readable copy: https://www.keeping.com/content/help-desk-best-practices/index.md
- [How to Set Up a Help Desk Workflow](https://www.keeping.com/content/help-desk-workflow/): A help desk workflow is all the steps that agents must go through in order to successfully resolve customer issues. A well-functioning help desk workflow improves the productivity and efficiency of your team whilst at the same time delivering quality customer service, so everyone’s happy. Machine-readable copy: https://www.keeping.com/content/help-desk-workflow/index.md
- [Why is Customer Loyalty Important?](https://www.keeping.com/content/why-is-customer-loyalty-important/): There’s no magic formula to customer loyalty. You have to make sure being one of your customers is worthwhile, and that customers feel like they’re getting value for money. Always make sure your customer is top of mind, and loyalty will naturally follow. Machine-readable copy: https://www.keeping.com/content/why-is-customer-loyalty-important/index.md
- [6 Types of Customer Loyalty](https://www.keeping.com/content/types-of-customer-loyalty/): Did you know there are different types of customer loyalty? Learn how to measure your own customers’ loyalty and what types of programs you can implement to keep them coming back. Machine-readable copy: https://www.keeping.com/content/types-of-customer-loyalty/index.md
- [14 Customer Service Response Templates](https://www.keeping.com/content/customer-service-response-templates/): Grab these 14 customer service response templates to deal with tricky customer service issues. We’ve made them easy to copy so you can import them into your own customer service tool. Machine-readable copy: https://www.keeping.com/content/customer-service-response-templates/index.md
- [8 Best Help Desk Metrics to Track](https://www.keeping.com/content/help-desk-metrics/): Wondering what help desk metrics you should track to monitor support performance? Machine-readable copy: https://www.keeping.com/content/help-desk-metrics/index.md
- [Customer Success Strategy: 6 Pillars for Success](https://www.keeping.com/content/customer-success-strategy/): A customer success strategy is the foundation for delivering a top notch experience to your customer. Start with these 6 principles to build your own customer success strategy. Machine-readable copy: https://www.keeping.com/content/customer-success-strategy/index.md
- [41 Customer Service Terms You Need to Know](https://www.keeping.com/content/customer-service-terms/): If you interact with customers on a daily basis, it’s important you know the words, jargon, and terms to better communicate with your team. Here’s our list of the most important customer service terms, presented in an easy-to-use glossary. Machine-readable copy: https://www.keeping.com/content/customer-service-terms/index.md
- [How to Handle Customer Complaints: A Step-by-step Guide](https://www.keeping.com/content/how-to-handle-customer-complaints/): Although handling customer complaints can seem unpleasant at first, they offer businesses valuable opportunities to improve their service and a chance to spot patterns and trends. A complaint handling procedure can help guide your team with unhappy customers. Machine-readable copy: https://www.keeping.com/content/how-to-handle-customer-complaints/index.md
- [What is Proactive Customer Service?](https://www.keeping.com/content/proactive-customer-service/): When you proactively reach out to help customers, you will be rewarded with more loyalty, better customer retention and word-of-mouth advocates for your brand. There is no down-side to proactive customer service, except that it takes a little time to implement and requires a culture change in your… Machine-readable copy: https://www.keeping.com/content/proactive-customer-service/index.md
- [Guide to Customer Service Analytics](https://www.keeping.com/content/customer-service-analytics/): From mapping your customer’s journey to understanding how they engage with your brand, here’s everything you need to get started with customer service analytics. Machine-readable copy: https://www.keeping.com/content/customer-service-analytics/index.md
- [3 Essential Customer Service Metrics](https://www.keeping.com/content/customer-service-metrics/): You can’t improve something if you don’t measure it. Understand how to calculate Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score for your company. Machine-readable copy: https://www.keeping.com/content/customer-service-metrics/index.md
- [The 7 Types of Customer Service](https://www.keeping.com/content/types-of-customer-service/): In order to provide the best level of customer service, companies need to be operating across channels to meet their customers’ needs. Machine-readable copy: https://www.keeping.com/content/types-of-customer-service/index.md
- [How to Deal with Rude Customers](https://www.keeping.com/content/how-to-deal-with-rude-customers/): Rude customers come with the territory if you work in customer support. These 6 strategies will help you deal with them and understand when a rude customer is abusive. Machine-readable copy: https://www.keeping.com/content/how-to-deal-with-rude-customers/index.md
- [7 Essential Customer Service Skills (And How To Master Them)](https://www.keeping.com/content/customer-service-skills/): Practice and hire for these essential customers skills to set yourself and your company up for a successful customer interaction every time. Machine-readable copy: https://www.keeping.com/content/customer-service-skills/index.md
- [The Best Chrome Extensions Canned Responses](https://www.keeping.com/content/chrome-extension-canned-responses/): If you deal directly with customers, you’re probably wasting a lot of time by typing the same replies over and over again. Using a canned response Chrome extension can really boost your productivity. Here are 9 great options. Machine-readable copy: https://www.keeping.com/content/chrome-extension-canned-responses/index.md
- [10 Customer Service Mistakes](https://www.keeping.com/content/customer-service-mistakes/): It’s far too easy to make these customer service mistakes when doing customer support. Overpromising, forgetting to apologize, and using the wrong tools are just some of the pitfalls any company can fall into. Machine-readable copy: https://www.keeping.com/content/customer-service-mistakes/index.md
- [Team Gmail: How to Share One Inbox With Your Whole Team](https://www.keeping.com/content/team-inbox-gmail/): Gmail delegation, Google Groups, or a shared inbox tool: compare three ways to run one Gmail inbox as a team. Machine-readable copy: https://www.keeping.com/content/team-inbox-gmail/index.md
- [We’ve Joined the TinySeed Accelerator](https://www.keeping.com/content/tiny-seed-fall-21/): We’re excited to announce that we’ve joined the Fall 2021 batch of TinySeed! TinySeed is the premier accelerator for bootstrapped software companies like Keeping. TinySeed’s values align with Keeping’s commitment to customer-focused growth. Read on to find out more why we joined and about what… Machine-readable copy: https://www.keeping.com/content/tiny-seed-fall-21/index.md
- [How To Provide E-Commerce Customer Service](https://www.keeping.com/content/excellent-customer-service-e-commerce/): Customer service in e-commerce is special. Customers usually have very specific needs – your reps should be accurate, available, and fast. Machine-readable copy: https://www.keeping.com/content/excellent-customer-service-e-commerce/index.md
- [Customer Service Email Etiquette](https://www.keeping.com/content/email-etiquette-customer-service/): It’s easy to be too casual (or formal) with customers when writing an email. Here is the email etiquette you should follow to make sure your customer gets the best possible customer service when writing an email. Machine-readable copy: https://www.keeping.com/content/email-etiquette-customer-service/index.md
- [How to Write Thank You Notes for Customers [+ Examples]](https://www.keeping.com/content/thank-you-notes-for-customers/): Writing thank you notes for your customers is a simple way to generate customer loyalty and positive word of mouth marketing. See how brands like Chewy’s, Casper, and Wufoo are getting it right. Machine-readable copy: https://www.keeping.com/content/thank-you-notes-for-customers/index.md
- [Customer Service Skills for Success](https://www.keeping.com/content/customer-service-skills-for-success/): Look for these skills when hiring for your company. They are important in any role, but especially when dealing with customers. Machine-readable copy: https://www.keeping.com/content/customer-service-skills-for-success/index.md
- [How Do You Cultivate Customer Loyalty?](https://www.keeping.com/content/customer-loyalty/): Getting repeat business from your customers is the holy grail. You’ll need to advocate for your customers and earn their respect before you can expect loyalty. Machine-readable copy: https://www.keeping.com/content/customer-loyalty/index.md
- [The Top 3 Ways To Achieve Effective Customer Support](https://www.keeping.com/content/3-ways-effective-customer-support/): It’s not hard to deliver top-notch customer support to all of your customers. Don’t act like a machine, use automation in a smart way, and be transparent. Always remember that your customers are real people: they have feelings and need to know that you’re listening to them. Machine-readable copy: https://www.keeping.com/content/3-ways-effective-customer-support/index.md
- [10 Customer Service Tips for Busy Teams](https://www.keeping.com/content/customer-service-tips/): By going the extra mile, following up, and training your staff, you can turn angry customers into loyal ones. Machine-readable copy: https://www.keeping.com/content/customer-service-tips/index.md
- [Understanding Customer Satisfaction To Boost Sales](https://www.keeping.com/content/customer-satisfaction/): It’s important to be able to define what it means by a “satisfied customer” for your company. Measuring using a survey like a Net Promoter Score (NPS) will give you a sense of how well your product is resonating in the market. Machine-readable copy: https://www.keeping.com/content/customer-satisfaction/index.md
- [Upselling: 9 Things You Need to Know](https://www.keeping.com/content/upselling/): If you are selling a product or service to other companies, keep an eye on your customers’ business to know when to offer an upsell. Look for signs like unprompted customer referrals or high net promoter scores to know when it’s time to offer an upsell. Machine-readable copy: https://www.keeping.com/content/upselling/index.md
- [Stop Treating Your Customers Like Prisoners](https://www.keeping.com/content/stop-treating-customers-like-prisoners/): There’s no need to expose your customers to ticket numbers, “Powered By Zendesk”, or other systems that make them feel like a prisoner in your system. Machine-readable copy: https://www.keeping.com/content/stop-treating-customers-like-prisoners/index.md