Keep your team aligned with Shortcut and Gmail
Keeping’s Shortcut integration ensures that customer requests, bug reports, and feature suggestions flow effortlessly from your support team into your development workflow. No more manual updates—just seamless collaboration between support and product teams.
Keeping and Shortcut:
Connect Support to Product Development
Seamlessly turn customer feedback into actionable tasks in Shortcut.
Keep support and development perfectly aligned
When a customer submits a request, easily link their Keeping ticket to an existing Shortcut story. Ensure every issue is tracked and prioritized without losing valuable context.
Find relevant stories without switching tools
No need to leave your inbox to check the status of an issue. Quickly search for and attach Shortcut stories to Keeping tickets, making updates effortless and keeping everyone informed.
Turn customer feedback into actionable development tasks
Have a customer request that needs attention? Instantly create a new Shortcut story from a Keeping ticket, ensuring your product team has the context they need to take action.
Give developers full visibility into customer requests
Working in Shortcut and need more details? Quickly link back to the original Keeping ticket, making it easy for your team to reference customer conversations and provide informed updates.
Join the thousands of users that are sharing inboxes with Keeping!
Every day, 2,000+ customers trust Keeping to sync and share their mailboxes. Setup takes minutes, and there's no credit card to get started.
Our customers love us for a reason
Don’t just take our word for it, see what our customers are saying about us.
Rated 4.4 /5 on G2
“Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system. ”
“I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
“Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
"Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection."
“Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
“It's a great tool to track and share support emails with other colleagues. I love how Keeping email has its own inbox inside Gmail.”
“Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
“Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
“At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to."