Keeping is an affordable Hiver alternative
Keeping and Hiver both are customer support tools that work on top of Gmail and both turn your Google Workspace into help desk software.
But because Hiver is made for large corporations and enterprises with thousands of employees, Hiver gets expensive with even a moderate sized team. We’ve got a full feature breakdown below so you can decide for yourself.
Rated 4.4 /5 on G2
No Credit Card Required
Keeping is the Hiver alternative with every feature you need for one low price.
Create a Keeping mailbox, forward your shared email address or connect with Google, and invite your team.
Know where every support email stands by marking them as Open, Closed or Pending. No more requests slipping.
Easily share notes with your whole team to communicate what needs to be done or how to follow up.
Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.
Advanced reporting gives you the data you need to know to measure your team’s performance.
Getting the same questions over and over again? Easily save and share canned answers across your team.
Keeping prevents multiple team members from working on the same support request at the same time.
Let your customers know you're listening with an automatic reply - customizable by mailbox.
Keeping is more affordable
If you want reporting and analytics, you should compare Keeping's Advanced Plan ($20/user) with Hiver's Pro Plan ($49/user). With Hiver, you are likely paying for features you will never use.
On average, Keeping is about 70% less expensive than Hiver. And you still get all of the critical features to manage a shared mailbox.
For a 5 person team, you can expect to save nearly $2,000/year with Keeping.
Keeping is easier to use
Keeping was built from the ground up for growing businesses. That means we've prioritized ease of use over lots of complicated features. Most teams are up and running with Keeping in around 15 minutes.
Hiver is built for large enterprises that need complicated features like custom access control and single sign-on.
Keeping's streamlined design is optimized for growing businesses.
A quick comparison on price
See how Keeping and Front compare across every feature and why Keeping is the best Front alternative for most small business.
| Features |  |  |
|---|---|---|
| Shared notes | ||
| Shared inboxes | Unlimited | 5 |
| The most popular ready-made plan | $20per user/month | $49per user/month |
| Works inside Gmail | ||
| Tags and labels | ||
| Custom automations and workflows | +$14per user/month | |
| Chat support | ||
| Shopify and HubSpot integrations |
The Hiver alternative your team will love
No compromises. All the features you need to manage customer support from inside Gmail.
Collaborate in Gmail
Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app!
- Add collaboration to email
- Stop duplicated work
- Share the workload
Simple & Streamlined
Our instant setup and Gmail integration are designed for the busiest teams. There’s no complex software to configure. You’re up and running and supporting customers in minutes.
- Get started in minutes
- One home for multiple mailboxes
- Save time with shared templates
Best-in-Class Analytics
Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, resolution time, busiest times, and much more.
- Reports by agent, tag, and mailbox
- Understand how your team can improve
- Visualize the data over time
Automate Everything
Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email.
- Improve team efficiency
- Respond to customers faster
- Nothing slips through the cracks
Connect the Tools You Use
Keeping is a powerful tool that can help you to stay organized and productive. But it can be even more powerful when you connect it to your other tools, such as Shopify, Zapier, or HubSpot.
All the essentials that you and your team needs
Made for busy teams
Collaborate with team members in real-time — no more forwarding emails and confusion around who is doing what.
Try us for free
There's no credit card required to get started. Get set up and connected in less than 10 minutes.
Secure and safe
Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.
Advanced
$20
per user per month billed annually
Our most comprehensive plan at a price you can afford.
Our customers love us for a reason
Don’t just take our word for it, see what our customers are saying about us.
Rated 4.4 /5 on G2
“Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system. ”
“I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
“Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
"Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection."
“Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
“It's a great tool for tracking and sharing support emails with colleagues. I love how Keeping email has its own inbox inside Gmail.”
“Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
“Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
“At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to."