Best-in-Class Analytics
Data-powered helpfulness
Detailed support metrics track your team’s performance—from average response times to inquiries per day. Get insights that help you eliminate roadblocks and improve as a team.
Rated 4.4 /5 on G2
No Credit Card Required
Keeping is trusted by over 2,000+ customers across the world
Track team performance
Identify areas where your team can improve by measuring their response time, resolution rate, and busiest times. Use the data to make informed decisions about how to manage your team.
Identify your top performers
User reports track individual team member performance across key metrics, like email volume, response time, and resolution time. Identify your stars and who needs help.
Drill down with tags
Categorize tickets by topic, product, customer, or any other criteria that makes sense for your business. See detailed statistics by tag to improve.
Take your data with you
Pivot table wizard? Export your reports to csv with a single click and build your own custom reports in Google Sheets or Excel.
SLAs keep everyone on track
Build a strong foundation for customer loyalty by ensuring that customers are getting responded to promptly. Set team-wide rules for response time and resolution time with Service Level Agreements (SLAs).
Measure customer satisfaction
Add a simple CSAT survey at the bottom of your agent responses. Collect customer feedback and promptly address issues. Make real-time changes and see your CSAT score improve over time.
What Makes Us Different
Keeping is designed for teams that do more than just customer support.
When you reply to a customer in Keeping, they don't see any help desk jargon, such as case IDs or "reply above this line." The customer simply sees a friendly email from a real person who is happy to help.
Keeping is the easiest help desk tool to use because it’s built into Gmail. Teams love Keeping because there's no complicated tool to learn. If you know how to use Gmail, you already know how to use Keeping.
Since Keeping is built on top of Gmail, there's no lock-in, and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. We never "hold you hostage" by not letting you have access to past conversations.
Join the thousands of users that are sharing inboxes with Keeping!
Every day, 2,000+ customers trust Keeping to sync and share their mailboxes. Setup takes minutes, and there's no credit card to get started.
Get the insights you need to take action
Make data-driven decisions in minutes
You don't need to be a data scientist to use Keeping's advanced analytics. Get the actionable data you need to improve your business.
Try analytics for free
Keeping is free to try for 14 days and there's no credit card required to get started.
Secure and safe
Keeping is SOC 2 Type II certified. Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.
Advanced
$20
per user per month billed annually
Includes best-in-class analytics, SLAs, and unlimited mailboxes
Our customers love us for a reason
Don’t just take our word for it, see what our customers are saying about us.
Rated 4.4 /5 on G2
"Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection."
“I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
“At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to."
“Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
“Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system. ”
“Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
“It's a great tool for tracking and sharing support emails with colleagues. I love how Keeping email has its own inbox inside Gmail.”
“Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
“Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”