Evenly distribute your team's workload with Round Robin ticket assignment. Learn More
Automate with workflows
Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.
By Department
Support diagnosing hardware and software and solving technical problems.
Focuses on employee and leadership management including legal and structural aspects.
Featured Blog
Your Ultimate Guide to Google Groups Email in 2025
How to Use Multiple Gmail Inboxes – A Guide
This is How to Organize Work Emails
ITIL Best Practices for Service Desks
Introduction to Google Vault for Businesses
Reminder Email : Templates and Tips
Business Email Etiquette: Essential Rules
How to Write a Formal Email
16 Customer Service Interview Questions
Customer Service Trends for 2023
5 Fun Customer Service Training Games
How to Write a Proper Email (with templates)