Evenly distribute your team's workload with Round Robin ticket assignment. Learn More
Automate with workflows
Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.
By Department
Support diagnosing hardware and software and solving technical problems.
Focuses on employee and leadership management including legal and structural aspects.
Featured Blog
How to Effectively Manage Group Email in Gmail [Step-by-Step]
Gmail Rules: A Complete Guide For a Clean Inbox in 2025
11 Tips to Manage Email Overload at Work
Customer Response Time: The Ultimate Guide
Gmail Templates: Supercharge Your Email
Measuring Customer Perception: How to Do It
Inbox Zero: Secrets and Tricks
Top 8 Customer Service Performance Metrics
Assigning Tasks: How to Delegate Effectively
9 Critical Customer Service Factors For Success
Help Desk Reporting: 9 Best Practices to Follow
This is How You Perform a Powerful Customer Service Audit (+ Checklist to Follow)