Evenly distribute your team's workload with Round Robin ticket assignment. Learn More
Automate with workflows
Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.
By Department
Support diagnosing hardware and software and solving technical problems.
Focuses on employee and leadership management including legal and structural aspects.
Featured Blog
How to Effectively Manage Group Email in Gmail [Step-by-Step]
Gmail Rules: A Complete Guide For a Clean Inbox in 2025
How to Convert a Distribution Group to a Shared Mailbox
The Complete Guide to Customer Service Automation
Google Groups for Customer Support
The Guide to Creating an Effective Customer Loyalty Program
Customer Satisfaction Metrics: A Guide
Creating A Knowledge Base: A Guide
Follow the Sun Model Explained
Voice of the Customer: How to Find Yours
The Ultimate Customer Retention Guide
13 Absolutely Critical Customer Service Guidelines to Follow