Automate with workflows
Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.
By Department
Support diagnosing hardware and software and solving technical problems.
Focuses on employee and leadership management including legal and structural aspects.
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What is Incident Management?
What is a Ticket Priority?
What is a Support Ticket?
What is First Contact Resolution?
What is a Customer Service Agent?
Mean Time To Resolution
What is a Resolution Rate?
What is ITSM ?
What is First Response Time?
What is ITIL?