Evenly distribute your team's workload with Round Robin ticket assignment. Learn More
Automate with workflows
Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.
By Department
Support diagnosing hardware and software and solving technical problems.
Focuses on employee and leadership management including legal and structural aspects.
Featured Blog
How to Effectively Manage Group Email in Gmail [Step-by-Step]
Gmail Rules: A Complete Guide For a Clean Inbox in 2025
What is Incident Management?
What is a Ticket Priority?
What is a Support Ticket?
What is First Contact Resolution?
What is a Customer Service Agent?
Mean Time To Resolution
What is a Resolution Rate?
What is ITSM ?
What is First Response Time?
What is ITIL?
